Nationwide 9-1-1 Engagement Manager

Emergency centers, vital to our society, are often constrained by technology that dates back to the landline era. This presents a stark contrast to our current smartphone-centric, socially connected world. At Prepared, we bridge this gap with cutting-edge technology that harnesses the power of Artificial Intelligence to revolutionize how emergency calls are handled.  Our innovative technology is providing a suite of tools that significantly boost the capabilities of 911 dispatch centers and first responders. With our solutions implemented in over 800 cities across 48 states, we're positively impacting the lives of approximately 75 million people.

Backed by $27 million in Series B funding led by Andreessen Horowitz, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

Joining the Prepared team means more than just a new role. It's a chance to be at the forefront of impactful tech that significantly improves public safety and touches lives across the globe. At Prepared, you're not just part of a team; you're a key player in a larger mission to foster a safer, more interconnected world.

We are seeking a Nationwide 9-1-1 Engagement Manager. This role is pivotal in increasing Prepared’s engagement with State 9-1-1 Coordinators and Federal 9-1-1 Activities. The ideal candidate will bring expertise in State 9-1-1 technology stacks, procurement processes, and functional needs by State across the nation.

Key Responsibilities:

• State 9-1-1 Technology and Procurement: Build and own maintenance of a State-by-State tech stack and procurement landscape

• Engagement: Generate initial and continued engagement with each State 9-1-1 Administrator (be the face of Prepared to the State Administrators)

• Team Collaboration: Lead and guide the sales team engagement in procurement activities while remaining “a non-salesperson”

• Strategy: Develop engagement strategy for most immediate opportunities (hit the ground running by knowing which States will move quickly as early adopters)

• Community: Manage relationship with NASNA and engage directly with APCO/NENA where appropriate

• Vision: Obtain feedback and hold regular conversations with PDE in order to uncover potentially adjacent sale-able services to State governments in order to further advance the penetration and benefit of Prepared across 9-1-1 from the top down. 

What Make You a Great Fit:

• Relationship Focused: Has great relationships with the State 9-1-1 Administrators (not just several… most).  Also has relationships with Federal 9-1-1 Office and FCC.

• Technical: Has a deep knowledge of varying technologies implemented and available to State 9-1-1 Offices (NGCS, CHE, CAD, OTT, etc)

• Experienced: Understands the Trouble and Growth modes associated with 9-1-1

• Administrator: Is knowledgeable in State procurement practices and unique nature of each State government

• Credible: Has the ability to immediately enter State markets with credibility as a trusted advisor

• Collaborator: Has the ability to engage peers in sales (SAEs) when the time is right in order to develop a strategy for State sales activities

Additional Requirements:

• Travel: Willingness and ability to travel throughout the country to meet with States to understand their needs while representing Prepared’s capabilities.

Pay Transparency

The base compensation for this role is approximately $120,000–$140,000 per year, excluding bonus targets and incentive plans. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program and free membership to One Medical.

🌎 Remote-First Culture

💰 Competitive Salary and Equity
💸 401k
🩺 Medical, Dental, and Vision Benefits
💲 Flexible Spending Account (FSA)
⚕️ Free Membership to OneMedical
🏖️ Flexible Paid Time Off + 12 U.S. Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite

Want to learn more about Prepared? Check out the links below.

• Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M

• NBC Today Show | 911 callers can now share video of emergencies with dispatchers

• The Verge | iPhones will soon be able to stream live video on 911 calls

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.