National Trainer- Field

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Business Process Consultant position requires the incumbent manage and execute on-site and remote initial delivery of CDK software, application, and business process consulting and training.

Responsibilities

• Leverage existing Accounting, Fixed Operations, Sales, CRM and Desking expertise and exercise discretion to ensure that the CDK configurations align with client business requirements

• Become an expert on CDK Retail software and retail applications.

• Based on business experience and knowledge, make best practice recommendations for CDK configurations and/or client business processes to maximize client utilization and business results.

• Confer with client and CDK on best practices utilizing CDK solutions.

• Interact with, and train, assigned clients regarding CDK solutions.

• Work with peers and other project colleagues to achieve project results.

• Mentor other on-site associates to help them grow their knowledge and broaden their expertise.

• Separately, and with key management, review Performance reporting, comparing to benchmarks/goals for process and business improvement opportunities.

• Act as an advocate for clients within CDK.

• Maintain a high level of awareness of current automotive business trends and best practices.

• Evaluate dealership knowledge and their current level of process and product utilization

• Ability to consult with client’s staff at all levels.

• Work individually or partner with colleagues to identify process workflow gaps and create solutions.

•  Advise on best practices that drive dealership efficiency, system utilization, margins, sales, productivity, and revenue

• Complete paperwork and documentation in the designated timeframe

• Support strategic and operational improvements with CDK team.

• 100% Travel

Job Requirements

• At least 5 years of experience with demonstrated success …