Motor Claims – File Reviewer (6-9 months FTC)

Motor Claims – File Reviewer (6-9 months FTC)

Contract: Remote

Training: 1-2 weeks, virtual

Hours: Monday to Friday - 37.5

Start Date – March

Salary: up to £30,000 (depending on experience)

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Job Purpose –

This is both an important and new opportunity within our Motor Claims operations to ensure our customers have consistently received the right outcome of their motor insurance claim

Although this particular role does not have direct contact with our customers, you will still have an important role to play in ensuring a great customer experience for them. To support with this, you will take accountability of reviewing customer case files, taking responsibility for ensuring that the quality, accuracy and compliance of all the documentation and decisions we have made on the file are aligned with our agreed framework and that we are confident that our customer has been treated fairly and consistently.

We love colleagues who are bright and able to understand the requirements of the work quickly, enjoy solving problems and working at pace with accuracy – and as part of a collaborative team. These are great transferable skills that we place a lot of value on at Hastings.

Additional skills we would love you to have (though we will also give you the right training)  -

• Communication Skills: Excellent verbal and written communication ability to interact well with team members and stakeholders.

• Adaptability: Flexibility to adjust to changing environments and priorities, and the ability to learn new skills quickly.

• Attention to Detail: The ability to focus and understand the relevance of the small details in a document or task.

• A team player – collaborative and fun!

• Previous experience within Insurance, claims handling or vehicle valuations would be nice but not essential.

• Analytical skill: Ability to analyse issues and develop effective solutions.

• Self-motivated with the ability to manage workload effectively in fast paced, deadline driven environment.

• IT Literacy – MS Office suite & experience using software as a service (SAAS)

• Educational Qualifications: English & Maths GCSE grade 4/C and above or equivalent qualification

Unfortunately, we are unable to progress with candidates that require sponsorship for this role

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Also, if you join us and love us as (we know you will) – we have plenty of opportunities for a permanent role in the future as well and would be delighted if you stayed to progress your career with us

Rewards

Annual Leave - 25 days annual leave + bank holidays (pro-rata)

Financial Wellbeing – 4x your salary with our life assurance cover if you join our pension

Pension - We offer a pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

You will also have the ability to opt into other benefits such as Medicash, Dental plan and plenty more!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: