Mortgage Operations Partner

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

JOB TITLE: Mortgage Operations Partner

Functional Area: Lending   

Department: Mortgage Lending

FLSA Status: Non-exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law. 

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are looking for a Mortgage Operation Partner who is driven to make a positive impact on the employee and member experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Mortgage Operations Partner will leverage advanced knowledge and expertise to ensure the quality and timely preparation of mortgage files prior to underwriting, as well as oversee the accurate closing and funding of loans across all mortgage types. This is an exciting opportunity to bring forth new ideas and see those ideas come to life!

WHAT YOU WILL DO:

Loan Processing Responsibilities:

• Perform all phases of loan processing for Conventional, Equity, FHA, and VA mortgage loans.
• Collect, review, and organize documents to process and submit accurate and complete loan packages in a timely manner, maintaining a 10% or lower error rate on quality control reviews.
• Serve as a main point of contact for borrowers, providing guidance and maintaining high levels of client satisfaction throughout the loan process.
• Ensure loan packages meet investor, organization, and regulatory guidelines, including RESPA, Reg Z, HMDA, and Reg B.
• Conduct initial analysis of income, assets, credit, title, appraisals, and other documentation to confirm compliance with investor and regulatory requirements.
• Collaborate with loan officers, underwriters, and stakeholders to meet loan approval requirements.
• Effectively manage a pipeline, ensuring loans close within target deadlines.
• Maintain knowledge of loan programs, underwriting requirements, and secondary market operations.

Closing Responsibilities:

• Prepare accurate and compliant Closing Disclosures for member review, ensuring adherence to TRID/KBYO requirements.
• Coordinate closing details with internal teams, borrowers, and third-party vendors to ensure a seamless closing process.
• Clear all prior-to-document conditions, working closely with underwriters and borrowers.
• Verify and ensure that closing documents align with approved loan terms, regulatory guidelines, and investor requirements.
• Review and approve settlement statements, ensuring accuracy and compliance.
• Monitor final loan terms to ensure alignment with the Loan Estimate and Closing Disclosure.

Funding Responsibilities:

• Manage and coordinate the funding process, ensuring timely and accurate disbursement of loan proceeds.
• Review final wire instructions, ensuring accuracy and compliance.
• Verify all post-closing documentation is complete and submitted promptly.
• Monitor funding pipelines and collaborate with title companies and settlement agents to resolve funding-related issues.
• Reconcile loan disbursement amounts with approved loan documents and ensure proper allocation of funds.

Additional Responsibilities:

• Provide staff training on Loan Operating Systems, compliance, and internal procedures.
• Promote and cross-sell credit union products and services.
• Identify and recommend process improvements to enhance operational efficiency.
• Ensure compliance with all state and federal regulations, including BSA, RESPA, TILA, TRID, and AML laws.
• Demonstrates commitment to SCU Values.
• Maintain regular and punctual attendance.
• Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Two (2) years of college or equivalent experience.
• Four (4)+ years’ experience processing investor-quality mortgage loan files.
• Advanced ability to calculate complex income scenarios, including business tax returns and income from multiple sources.
• Proven proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio) and loan origination systems.
• Ability to process multiple files simultaneously while maintaining accuracy and efficiency.
• Advanced knowledge of FNMA/FHLMC, FHA, and VA guidelines, with a strong understanding of TRID/KBYO regulations.
• Basic underwriting skills, including appraisal, title, and tax return review.
• Strong communication, problem-solving, and organizational skills.
• Excellent member service skills and attention to detail.
• Ability to work independently and manage shifting priorities.
• Strong digital literacy.

Preferred Qualifications:

• Bachelor’s degree.
• Financial Institution background.
• Familiarity with eClosing and digital funding platforms.
• Proven ability to identify and implement process improvements.
• Strong commitment to member service and delivering high-quality results.

Working Conditions:

• This is a hybrid role with work performed remotely as well as in an office and/or branch environment in the Greater Seattle area of Washington State.
• Team members may attend special off-hour meetings and seminars.
• The nature of work may include prolonged periods sitting at a desk and working on a computer.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and zero contributions for dental and vision plans. Additionally, SCU offers a generous paid time off program and a 401k plan with a dollar-for-dollar employer match up to 5%. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.