Mortgage Loan Processor


About the team

Zillow Home Loans provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience in the real-estate transaction.

About the role

Join the Zillow Home Loans team and play an active role in helping homeowners with loan options and excellent customer service. As a member of the Loan Processing team, you will review loan file documentation, including credit, employment, income, and assets within a Mortgage Loan being processed, to direct all loan fulfillment efforts from the point of submission for Initial Underwriting Decision to Final Approval.

You Will Get To:

  • Review documents for data integrity to ensure eligibility for each loan program (Conventional, FHA, or VA) and check borrower qualifications before submitting the loan for underwriting
  • Update necessary data points into the Loan Origination Software (LOS) and Point of Sale (POS) system in a timely and efficient manner
  • Maintain and update loan data records in LOS/POS and various file progress reports
  • Work closely with Loan Originators and Underwriters to document and complete loan files for underwriting submission(s) and obtain full underwriting approval
  • Onboard third-parties such as credit reporting agencies, Appraisal Management Companies (AMCs), title companies, etc. to minimize the cycle time from conditional to final approval
  • Communicate information requirements to customers via the customer portal
  • Maintain company service level and turn-time standards
  • Provide support as necessary to facilitate the origination and fulfillment of mortgage loans
  • Work closely with Closers to document files adequately for closing consummation

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $22.80 - $34.20 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

  • A minimum of 3 years prior experience in mortgage loan processing
  • Experience processing conventional loans preferred
  • Familiarity with Encompass (LOS) and Microsoft Office is a plus
  • Proven success multitasking in a fast-paced environment
  • Excellent organizational skills
  • Clear verbal and written communication skills
  • Maintain confidentiality with private and sensitive information
  • Ability to clear a defined set of loan conditions as directed by management and in alignment with underwriting policies and regulatory requirements.

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.


Job Profile


North America


United States


Competitive base salary Comprehensive medical, dental, vision, life, and disability coverages Equity awards Family benefits Paid Time Off Parental leave Retirement contributions


Communication Customer service Data integrity Employee Experience Innovation Intellectual property Loan Origination Software Loan Processing Microsoft Office Organizational Point of Sale System Real Estate Underwriting

  • Communicate with customers and third-parties
  • Facilitate mortgage loan origination and fulfillment
  • Maintain loan data records
  • Review loan file documentation
  • Update data points in LOS/POS system

3 years


Remote position U.S. employees may live in any of the 50 United States, with limited exceptions


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9