Mortgage Loan Officer, Direct to Agent

About Homeward

Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

About the opportunity

The Loan Officer is the face of Homeward Mortgage and responsible for servicing new customer opportunities being generated by the company. In doing this, you’ll own the agent and customer experience while being responsible for ensuring that all parties to the transaction remain confident and informed about their transaction. Leads will be provided to you and the main responsibility will be to engage, build, maintain the referral relationship and convert the client. As part of the team, you’ll be supported by an industry-leading team of Processors, Underwriters and Closers while collaborating with our growth team to make Homeward Mortgage the preferred home finance provider for every top agent in our markets.

This position is not eligible for visa sponsorship.

In this role, you will:

• Accountable for converting leads, driving an increase in share of wallet, consistent and transparent relationships with our agent partners and customers
• Manage a pipeline of homebuyers and agents, ensuring they receive top service and exceptional responsiveness
• Deliver a world class mortgage experience with excellent service 
• Quarterback your transaction team to ensure status updates are communicated to internal teams, agent partners and homebuyers in a timely manner, ensuring they are up to date on file status and well equipped to navigate any unique circumstances
• Originate agency conforming, FHA, VA, and jumbo residential mortgage loans
• Quote interest rates, structure and restructure loans
• Collaborate with internal teams to creatively solution for challenging underwriting scenarios

What you’ll bring:

• 3+ years of experience originating FNMA, FHLMC, FHA, VA and Non-Conforming (Jumbo) mortgages
• Expert knowledge of Desktop Underwriter (DU) and purchase mortgages
• Superior customer services skills
• Strong written and verbal communication skills
• Strong phone sales skills
• Strong time-management and project management skills
• Sales mentality and drive to grow your business and relationships
• Ability to thrive in a fast-paced, high production environment
• The initiative to build something new
• NMLS licensed held in one or more of the following states: Arizona, Colorado, Florida, Georgia, North Carolina, Oregon, South Carolina, Tennessee, Texas, Washington 

Pay and benefits:

• Compensation range: $14.41/hr + Commission
• Remote-first environment (our Headquarters are in Austin, TX)
• Exciting stock option grant for every full-time employee 
• 401(k) employer contribution match 
• Health and wellness benefits, including medical, dental, vision, and life insurance
• Twenty days of vacation, five sick days, twelve company holidays, and two floating holidays each year
• Generous paid parental leave of up to 14 weeks

See more about how Homeward takes care of our team by providing a generous package of benefits here.

Value-Driven Employee Experience

THE GOLDEN RULE. It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS. We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM. Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.