Mortgage Case Manager

Who are we? 

At Mojo Mortgages we are on a mission to become the largest and most disruptive mortgage broker in the UK. With the support from our family of brands, including Uswitch, Money, Confused, and Zoopla, we're scaling fast and taking the industry by storm. We're not just growing quickly, we're growing exponentially.

We're all about pushing the boundaries, doing mortgages differently, and delivering outstanding service that makes a real difference in people's lives.

We're looking for talented and driven individuals to join our team and help us achieve our mission. If you're passionate about making a positive impact, love to innovate and want to be part of a dynamic and fast-paced team, we want to hear from you.

Requirements

What will you be doing?

• Working as part of the team to proactively, efficiently and effectively manage customers’ applications from submission to completion.
• Manage updates from lenders, conveyancers and surveyors ensuring this is filtered back to the customer with comprehensive updates.
• Work alongside our team of Mortgage Experts to ensure the best outcome for our customers.
• You will be keying dips, handling all lender and solicitor communications and managing cases through to completion and will specialise in a set area of the process.
• Our team is fast paced and high volume managing a large pipeline 80-100 post submission cases at a time.
• You will be responsible for checking supporting documents and lender documents i.e offers
• You will work proactively with lenders to secure offers at the earliest possible point

What do we need from you?

• Experience in an end to end case management role with thorough understanding of the mortgage journey.
• Proven experience in a high caseload environment
• Organisation - You’ll be busy, constantly and change happens a lot, so you’ll need to be organised, managing a pipeline of cases
• You’ll provide a best-in-class customer experience, going over and above each time for your customers
• You’ll be flexible and happy to work shifts and Saturdays to meet the needs of the customer

Our Company Behaviours

At Mojo, we opt to stand by behaviours as opposed to values. Behaviours are more useful than values because they’re concrete and actionable, not abstract. Our core behaviours below provide the blueprint of how to thrive at Mojo.

• Keep Exploring
• Put People First
• Love What You Do
• Always Accountable
• Care Personally, Challenge Directly

Benefits

What you’ll get in return..

We're proud of our high Glassdoor Score, British Bank Awards, and fantastic customer reviews, but we're always striving to do better so we’ve taken a lot of time to put together a benefits package we think you’ll love.

£25,000 per annum plus a monthly bonus (KPI based) and 25 days holiday plus bank holidays and because that isn't enough, you will also get an extra half day off for your birthday, full day off if you move house and 2 companywide close down days per year just because we think it's a great idea! 

You’ll also benefit from:

• Work from anywhere in the world for up to 30 days per year
• Sick pay and sick pay insurance
• Wellness programme from Able Futures
• Subsidised private medical insurance
• Critical Illness cover & Death in service 
• Enhanced parental & adoption pay 
• Compassionate leave
• Long service awards up to £3000
• Casual dress
• And more! 

#Mojo