Mobile Platform Owner (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $150,000.00 and $185,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

Think about the last time you opened a new bank account. Did you feel engaged or excited about the experience? Have you thought about ways you could make your bank experiences better? We are looking for Platform Owners to help us reimagine banking and build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions.

Although we are part of a larger organization our digital bank team is small, nimble and fast paced. This culture provides an opportunity to think, invent and innovate in a complex financial space.  You will work closely with stakeholders across the business including product owners, developers, designers, and researchers to deliver new capabilities that continue to drive value for the customer.

In this role you will:

• Reinvent retail banking. We are building this bank from scratch which means we can leverage new technology and approaches to redefine banking.  You will work closely with product owners, developers, designers, and researchers to deliver new, innovative ways to streamline the customer experience while managing new, emerging risks. Constantly challenge the status quo.
• Put the customer first. Always look at it from the customer’s point of view. Every experience begins with empathy and empathy begins with listening. Understand them well enough to not only meet their needs but anticipate them.
• Leverage the data.  As a Platform Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve the customer experience and exceed expectations. 

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Lead cross functional teams (Design, Research, Product, Experience, Engineering, etc) to define and deliver requirements that result in innovative, market leading capabilities across our digital products
• Define Objectives and Key Results (OKRs) in support of research and in-market monitoring for continual platform / experience refinement 
• Maintain ownership of the mobile application roadmap, including near term prioritization of features and longer-term capabilities to meet future product needs
• Responsible to be a primary interface with key partners/suppliers that provide capabilities across the Mobile applications

POSITION SPECIFICATIONS:

• Bachelor’s degree    
• 7+ years of experience as Digital Platform Owner and/or Product Owner 
• Experience as a Platform / Product Owner managing a team of developers to deliver digital applications to market, including native mobile applications
• Experience leading cross functional teams through complex decision-making to achieve optimized outcomes
• Experience managing stakeholder groups to align on an optimal way forward balancing numerous constraints
• Experience working across iOS and Android platforms, including app store release process
• Experience with OKRs and analyzing data to inform a product roadmap
• Preferred Skills/Qualifications:
• Experience delivering a native application from idea to implementation 
• Experience working in a highly regulated environment
• Experience using JIRA (or similar) as a tracking tool

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.