Mixed Methods UX Researcher

About the team

The UX Research team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group!

- We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

- Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a UX researcher on our Mover Experience UX Research Team, you're responsible for executing research to shape phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work with designers and cross-discipline partners to evaluate experience outcomes. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

You Will Get To:

• Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and identify opportunities to improve Zillow’s customer experiences.

• Lead research activities like user interviews, surveys, diary studies, co-design sessions, concept evaluation, and usability testing independently and collaborate with senior and principal UX researchers on larger projects.

• Synthesize and frame customer needs to guide product strategy and innovation.

• Advocate for customer needs throughout the design process and ensure they align with business initiatives.

• Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers.

• Travel to in-person collaboration sessions and team building events ~4-6 weeks per year

• Contribute, learn, grow, and have fun.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

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