Mid-Market Customer Account Manager
United States (Remote)
Redefine the future of customer experiences. One conversation at a time.
Weāre changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing ServiceĀ®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If youāre ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, youāre in the right place.Ā
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
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How Youāll Change Our Customersā Lives:
At Nextiva, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customerās voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.Ā Ā
The Day-to-Day:
- Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
- Identify and properly qualify opportunities
- Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
- Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation.Ā
- Align resources to Partners on an as needed basis & join Partner events if necessary
- Demo specific elements of the Nextiva NextOS platform
- Deliver Amazing ServiceĀ®, leveraging the value of our products and servicesĀ
- Document activity and communicate information regarding prospects and opportunities via Salesforce.com
- Create and drive revenue within a specified region or list of named accounts
- Meet and exceed all quarterly and annual sales quotas
- Own the sales cycle from lead generation to closure
- Develop business plan and present the business plan during quarterly review sessions
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Ensure 100% customer satisfaction and retention throughout the Implementation and ā¦
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- Drive new business
- Ensure customer satisfaction
- Forecast revenue
- Manage sales process
- Qualify opportunities
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