Microsoft 365 Endpoint Engineer

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

The Microsoft 365 Endpoint Engineer reports to the IT Systems Engineering Lead and provides business-centric value to IT service capabilities by designing, improving, and supporting business critical systems on the IT Systems Engineering team. In this role, you will support critical IT services in our organization. You will partner closely with the Head of IT Services, IT Systems Engineering Lead, Service Desk Lead, and other business departments to develop and optimize shared IT services. 

This role will be accountable for the management of Microsoft M365 solutions, Microsoft Entra ID / Identity Management, and endpoint device systems, while driving improvements to enhance user experience and advance system automations within the IT Systems Engineering domain. 

Job Responsibilities 

• Design, implement, and maintain application deployment, configuration policies, zero-touch deployment, and patch management utilizing endpoint management platforms including Intune (both hybrid and fully Azure joined endpoints), SCCM, Jamf, PatchMyPC, and other endpoint management tools.
• Manage M365 collaboration services, ensuring security and compliance settings/configurations are upheld, while collaborating with other team members to enhance usability and functionality.
• Manage and maintain on-premises Active Directory (AD) and Microsoft Entra ID services, ensuring seamless integration, security, and reliability, with a focus on identity management, conditional access, and Single Sign-On (SSO)/Just-In-Time Provisioning (JIT).
• Utilize Jira for Project/Task management to track progress and milestones, and Confluence for documentation and team collaboration, ensuring all work is accurately recorded and kept current.
• Effectively communicate ticket progress and status updates to internal customers, the IT Service Desk, and other service team members, ensuring timely resolution and adherence to all published SLAs (Service Level Agreements), productivity goals, and NPS/CSAT scores.
• Proactively collaborate with colleagues and other stakeholders to perform process improvements, software and hardware testing, technical feedback, and assistance with documentation. 
• Other duties may be assigned.

Education, Experience, and Skills

• +2 years of IT experience and/or College education in related field.
• Expert in endpoint management platforms including Intune (both hybrid and fully Azure joined endpoints), SCCM, and Jamf.
• Extensive experience in designing, creating, and maintaining Microsoft Azure's Identity Access Management (IAM) products including Conditional Access policies, Microsoft Data Loss Prevention (DLP), Entra ID, and Microsoft Defender Suite.
• Extensive experience managing email services, including tools such as Exchange Online, Zix, FortiMail, and mail relay systems.
• Proficient in scripting and code review using PowerShell and Bash, with experience in storing and managing scripts in shared repositories.
• Adept with multi forest Microsoft Active Directory, Microsoft Azure Active Directory in hybrid environments, and OpenLDAP integrations. 

Physical Demands

• Ability to stand, walk, and sit for extended periods.
• Ability to lift 50 pounds.

Work Environment

• Work is primarily performed in an office setting with a typical climate-controlled environment or at home (work form home).
• Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.
• The role may require occasional travel to GeneDx sites, with potential exposure to outdoor weather conditions.
• Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional off hours to implement system changes, update, and/or emergency outage response.

~

Science - Minded, Patient - Focused. 

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most. 

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
• Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
• Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.

Learn more About Us here.

Our Culture

At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:  

• Be bold in our vision & brave in our execution. 
• Communicate directly, with empathy. 
• Do what we say we're going to do.  
• Be adaptable to change.  
• Operate with a bias for action.    

Benefits include:

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

GeneDx is an Equal Opportunity Employer.

All privacy policy information can be found here.