Michigan Claim Support Assistant II

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

The Auto Club Group is seeking a prospective Michigan Claim Support Assistant II who will provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.

• Process paperwork for outgoing checks

• Investigate stop pay requests for accuracy

• Accurately allocate funds to correct coverage in the appropriate Claim system

• Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment

• Review and research activity associated with positive pay processes

• Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues

• Balance and reconcile all claim deposits

Required Qualifications (these are the minimum requirements to qualify):

Education:

• High School Diploma or equivalent or three years of experience in processing, customer service or business administration

Experience in:

Extensive Experience with proven success in the following:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of complex problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritize multiple tasks

• Communicating effectively (oral and written)

• Using automated processing and computer systems

• Gathering data and preparing reports

• Auditing records, products, and computer files

• Compose routine correspondence including letters and memos

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

• Data processing techniques

• Techniques used to audit data

Skills and Ability to:

• Successfully complete General Claims Training

Preferred Qualifications:

• Prior banking or accounting experience

• Detail Oriented

• The ability to remain organized and work on multiple tasks simultaneously

Work Environment

• This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

This position will be required to report in office as outlined by the management team on a rotating basis. Reporting schedules will be given by management and determined by work assignments. Candidates must reside within a commutable distance to the ACG Administrative Office Building located at:

1 Auto Club Drive

Dearborn, Michigan 48126

With our powerful brand and the mentoring we offer, you will find that your position as a Michigan Claim Support Assistant II role can lead to a rewarding career at our growing organization.

How you will benefit:

The ACG Michigan Claim Support Assistant II will earn a competitive salary of $18.50 - $21.00 an hour with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.