MiCAL 988 Crisis Specialist
Pontiac, Michigan, United States
Job Title: MiCAL 988 Crisis SpecialistVarious Full-Time & Part-Time Shifts AvailableBase Pay: $18.50 hourly + shift differentials MICHIGAN RESIDENTS ONLY About you:The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply! About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Day in the Life
- Provide crisis support to 988 callers
- Login to helpline applications
- Respond to incoming calls of varying crisis nature
- Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
- Employ de-escalation techniques to assist callers in crisis
- Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
- Coordinate with EMS or police to complete active rescue as needed
- Document each encounter while in-call
- Conduct follow-up calls to ensure successful access to services
- Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
- Maintain high level confidentiality while performing all duties
- Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
- At-home high speed internet on a private network
- A private, HIPAA compliant, dedicated office space
- Non-Profit mission-driven, person-focused environment
- 100-hour Crisis Intervention training
- Opportunity for professional growth
- Team oriented environment
- An organizational culture of mental and behavioral health support for all
- Generous Paid Time Off
- Shift premiums
- Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
- Competitive wages
Job Profile
Regions
Countries
Fully remote Michigan residents only
Benefits/PerksCompetitive Wages Employer-sponsored wellness plans Fully remote Generous paid time off Opportunity for professional growth Paid Time Off Professional growth opportunities Shift premiums
Tasks- Collaborate with staff
- Conduct follow-up calls
- Document encounters
- Employ de-escalation techniques
- Offer information on resources
- Provide crisis support
- Respond to incoming calls
Communication Confidentiality Crisis Intervention De-escalation techniques Mental health services Substance use treatment
Experience1 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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