Metro Field Tech - New Grad

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Reporting to Jason Wissman and Rich Nautel, Ciena’s Metro Technicians perform tasks relevant to the addition and removal of optical, DCN, power, etc. equipment on live and non-live networks. The team operates in a highly reliably motion, reinforced by a team culture that every person contributes and has the authority to highlight areas of concern. Swarming to solve problems is an everyday occurrence. Every person brings a unique skill set to the team and the team uses that uniqueness to become stronger and better able to serve the customer.

• Assist in Basic Testing of associated hardware to support successful job completion with high quality while meeting or exceeding customer expectations

• Take direction from Project Managers, Site Leads and Remote Testers

• Complete and submit time and expense reporting and project documentation (redlines and EDPs) in a timely and accurate manner

• Read and become familiar with all the requirements for each job ad written in the Job Methods of Procedure prior to job kickoff meetings

• Assure that all job materials, IRM, tools, and test equipment are on-site and accounted for prior to the start of each job

• Remove trash and debris from job sites daily, making sure all job materials are removed prior to trash removal

• Safely operate company owned and rented vehicles

• Install/remove components with live networks including Ladder rack, fiber raceway and rack/cabinet

• Perform lacing for power cabling and signal cabling

• Focus on fiber for running/cleaning/removing fiber patch cords and terminating to FDPs (Fiber Distribution Panels)

• Perform rectifier/PDU installations/removals

• Analyze Engineering Design Packages (EDP) and Visio Drawings

• Perform on-site physical audits, and in-process or final quality inspections (Virtual Audits)

• 75-100% US Travel is required for this role. When you are on a job, you will likely be traveling. We do work to keep you in your home market when we can, but that is not always possible. There will be opportunities for PTO and breaks, as well as some weekends at home. Details to be further discussed during interview.
   

The Must Haves:
 

Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent

• High School Diploma a must, post high-school training preferred.

• Proficient at installing multiple vendors’ equipment

• Good written and verbal communication skills

• Provide and maintain a valid driver’s license and vehicle insurance

• Provide and maintain a satisfactory Motor Vehicle Report

• Be able to learn and apply new skills in a timely manner

• Great time management and documentation skills

• The ability to work long hours

• Working knowledge of Microsoft Office

• The ability to lift/carry up to 50lbs

• Climb ladders safely by maintaining balance and able to use tool and carry materials while utilizing ladders

• Have sufficient hand strength and dexterity to use industry specific tools

• Module insertion into the equipment following ESD guidelines

• The ability to distinguish colors and fine print accurately

• Interface with customers to ensure understanding of customer’s requirements

• Comfort escalating problems for resolution as required

• Basic understanding/working knowledge of Troubleshooting

• Analysis/critical thinking skills: See multiple relationships; go beyond immediately presented information by probing deeper to get at the root of a problem

• Time Management

• Maintain working knowledge of fiber optics cabling (install, clean, scope, etc.)

• Maintain proficient knowledge of DC power concepts and performs -48DC power work on live systems, with minimal supervision, once fully trained.
   

Assets:

• Previous Field Tech experience

Pay Range:

The annual pay range for this position is $50,100 - $80,000 USD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.