MEP Technical Support Associate

Saving the World!  Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.  We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.   We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of MEP Technical Support Associate, Field Operations.  In this position, the successful candidate will be highly technical and responsible for diagnosing and troubleshooting Budderfly’s MEP technology, systems, and equipment with contractors and customers. The successful candidate will also be highly customer-focused with an ability to multitask at all times.

Why this Role is Important:

This role supports the company’s dedication to combining monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solution, Budderfly IoT devices, temperature & refrigeration controls, and water conservation into an easy, one-stop solution while prioritizing quality, timeliness, cost-effectiveness, and customer satisfaction.

Responsibilities:

• Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an “expert installer” (including work orders, survey tools, network connectivity, etc.).
• Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process.
• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP’s and adherence to industry standards and building codes.
• Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing.
• Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout.
• Communicate with customers and contractors through various channels including phone, email, and chat applications.
• Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work).
• Travel nationwide (up to 10% on average) for team and/or contractor trainings.
• Other job-related duties may be assigned.

Desired Skills and Experience:

• High School Diploma and industry-specific certification.
• 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity.
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
• Exceptional skill in relationship building and conflict resolution with impeccable customer service.
• Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
• Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment.
• Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
• Knowledge of building codes, industry best practices, and OSHA safety regulations.
• Experience in the QSR, Casual Dining, and Hospitality industry.

Job Location: Remote

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.