Membership Accounting Representative - Call Center

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Membership Accounting Representative I will be answering incoming queue calls from employer groups and brokers regarding delinquent accounts. Using various applications to verify payments received and quoting balances due.

• Allocates routine employer group payments and reviews unapplied cash report for guidance.
• Assists more senior Representatives with researching and resolving problems involving membership exceptions, dues allocation, and billing, to learn accounting procedures.
• Applies payments and reconciles balances monthly to maintain client account financial integrity.
• Assists with audits of employer group accounts.
• Handles internal and external inquiries concerning billings, rates, and members.
• Provides assistance to Eligibility Representative staff with shared accounts.

Education/Experience: High School diploma or equivalent required; Bachelor’s degree in Accounting or Finance preferred. One-year accounting experience within HMO/Health Care industry preferred, or one-year relevant experience. HMO/health care experience.

Preferred Skills:

Experience in answering calls in a queue environment

Accounting and Billing experience

Intermediate Microsoft Excel skills

Conflict resolution skills

Problem solving skills

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act