Member Services Trainer

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Member Services Trainer will partner with internal clients and technical subject matter experts to develop and deliver training programs to our new and seasoned staff. In addition, they will provide technical consulting and support to effectively maintain and deliver training. Further, the incumbent will identify learning objectives and design learning solutions.

***This position is fully remote. Candidates will be considered nationally but, the Member Services Trainer is expected to work 8am-5pm EST hours no matter their location. ***

Responsibilities:

• Support of the call center via live calls and/or technical or informational bridges on high volume days.

• Partner with internal clients and technical SMEs to develop and deliver training programs.

• Provide technical consulting and support to effectively maintain and deliver training; fulfills incidental or related duties as assigned.

• Perform duties of higher rated positions from time to time for developmental purposes.

• Identify learning objectives and design learning solutions.

• Design delivery modes and effectiveness measures that ensure knowledge and skill transfer.

• Deliver or facilitate training; create a positive learning environment.

• Assess trainee performance, evaluate training and development effectiveness.

• Partner with technical SMEs to conduct business and performance needs assessments.

• Attend workshops, review professional publications, work to maintain an up-to-date knowledge of instructional technologies.

Highly Preferred Skills/Experience:

• Prior Call Center experience and healthcare experience

• Formal training experience with groups of at least ten participants

Education/Experience:
BA/BS- Bachelors Degree or equivalent experience. Health Care/Training experience required. Supervisory and leadership skills. Will be expected to serve as coach and mentor to new employees within the organization. Strong ability to work independently as well as in a group. Strong writing skills, including policy and procedure develop. Ability to provide a progressive experience in training individuals and groups. Facilitate complex discussions. Ability to develop technical training materials for instructor-led, self-paced, and computer-based training, using sound instructional design methodology. Ability to effectively design and facilitate training across the organization using sound instructional design methodology. Ability to manage a classroom and create a dynamic and positive learning environment. Working knowledge of training practices and techniques. Implement principles of adult learning. Systems implementation experience, design and development processes. Ability to identify gaps in performance and make potential suggestions to leadership team on how to improve upon those gaps. Experience in HealthCare or managed Care organization Instructional Design Experience. Applied knowledge of training practices, techniques and the principles of adult learning, preferred. Experience in multi-media training: classroom, Web-based, blended, and video learning environments, preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act