Member Services Associate

Salary/Position Classification

• $13.50 hourly, Non-Exempt (Eligible for overtime)
• 5 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Member Services Associates are responsible for a variety of tasks at the Wellness Center, including greeting and checking in members and guests, promoting membership sales, submitting work orders, cleaning duties, and providing all-around exceptional service to UND Wellness Center members and guests.

Duties & Responsibilities

• Promote and sell memberships to prospective members
• Serve as a resource by providing accurate and current information regarding Wellness Center and University related programs and facilities
• Encourage and assist members to participate and register for upcoming events throughout the Wellness Center
• Assist Facility Manager with facility operations that include equipment set up and tear down, cleaning, laundry, and Outpost rentals
• Know and enforce all Wellness Center policies and procedures
• Complete a variety of administrator-assigned tasks as needed, including filing and word processing
• Perform cash, check, and credit card transactions through point-of-sale system
• Implement and assist emergency procedures that include care for injured, initiation of emergency action plans, and notification of appropriate authorities
• Operate facility management software
• Swipe ID cards for membership verification and equipment issue
• Attend all employee team meetings and training sessions
• Maintain the cleanliness of the front desk and ensure the entrance to the facility remains presentable and in good working order
• Complete daily tasks and shift reports
• Receive mail and package deliveries for various employees of the Wellness Center
• Serve member needs through organization, exchange, and inventory of sports and fitness equipment
• Report all injuries, damage, equipment needs, and member issues to administrative staff thorough incident reports, shift reports, and work orders
• Complete all cleaning and sanitation tasks as assigned to maintain a safe & healthy environment
• Perform other duties as assigned

Outpost Responsibilities:

• Assist with maintaining, cleaning, and organizing outdoor equipment
• Implement opening and closing procedures for The Outpost
• Perform cash, check, and credit card transactions through point-of-sale system

Learning Outcomes
As a result of working in this position, the staff member will gain the following skills:

• Critical Thinking & Problem Solving
• Interpersonal Development
• Intrapersonal Development
• Professionalism
• Technology

Minimum Requirements

• Ability to enforce participant policies, safety and emergency procedures, and cash handling procedures in professional manner
• Basic computer skills
• Good interpersonal and customer service skills
• Ability to handle stressful situations effectively
• Must be able to work evening and weekend hours
• Complete PCI, HIPAA, and FERPA training within 2 weeks of hire
• Certification in CPR/First Aid/AED, or ability to obtain within 2 weeks of hire. (Training provided by the Wellness Center at no cost for employees)
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

To Apply

For full consideration, applications must be submitted by the closing date and include the following materials:
• Resume (Word or PDF format only)
• Cover Letter (Word or PDF format only)


Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week and in the past 12 months.

Employment in this position is contingent upon the completion of a criminal history background check.

The University of North Dakota Wellness Center is an equal opportunity employer. The Wellness Center provides all current employees the opportunity to apply for vacant staff positions first and preference will be given to these employees.

Position is open until filled.

Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include: resume, cover letter reviews, and interview preparation. Please schedule an appointment through Starfish or email us at und.careerservices@und.edu.