Member Administrative Specialist

Virta Health is on a mission to transform diabetes care and reverse the type 2 diabetes epidemic. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes. Virta is changing this by helping people reverse type 2 diabetes through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and live diabetes-free. Join us on our mission to reverse diabetes in 100M.

We’re looking for a motivated individual to join our Member Administration team at Virta. This person must have the ability to work independently, as well as with teams. In this role, you will support critical business functions related to lab collection and transcription, insurance and eligibility verification, as well as other short-term business critical projects that need manual support .

We’re looking for someone who is passionate about the member experience and who is willing to jump in and make an impact, no matter what the ask or workflow may be. This individual will assist Virta’s coach, provider, and enrollment teams to ensure applicants and members are receiving resolutions for non-clinical issues which will help Virta transform more and more patient lives!

Note: this is a remote work opportunity.

• Work with team members through ZenDesk, Slack, and internal medical records systems to process a variety of administrative workflows including: review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries, enter member medications, schedule lab work, and various operational tasks 

• Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations

• Follow established processes while providing insights and feedback for improvements 

• Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks

• Assist with tasks, as needed, to support the larger Member Support and Virta teams

• Facilitate applicant and patient communications while maintaining HIPAA compliance

• Available to work 40 hours per week and flexibility to work weekends as needed

• Strong and effective communication skills, with the ability to problem solve

• Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies

• High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EMR platform

• Ability to think critically and be data-driven in solving patient problems

• Operational experience, especially in a fast-growing, rapidly changing environment

• Healthcare, Insurance, or Health-tech experience 

• Experience working at a startup or fast paced working environment with changing priorities and tasks 

• Bilingual or multilingual, with a focus on Spanish speaking

• Prior experience using technology tools including GSuite, ZenDesk, SalesForce, and JIRA

• Associates Degree or higher level credentials

Within your first 90 days at Virta, we expect you will do the following:

• Understand the the Virta patient journey

• Become familiar with the applications used to perform daily tasks

• Learn daily workflows related to lab transcription, eligibility checks,  and collection initiatives

• Follow workflow escalation pathways

• Build relationships with the Support Operations team and other Virtans

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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For this role, the compensation range is $20/hr.  Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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