Medicare Retention Performance Manager

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Develops and executes action plans to improve Medicare member retention and experience. Researches, prioritizes, and determines the appropriate course of action for all applicable business matters. Directs, monitors, and contributes to special projects aimed at reducing Medicare member disenrollment in local markets, regions, and nationally.

• Supports Medicare markets and regions with Key Performance Indicators (KPI), performance management, perceptions and collaborates to create and drive action plans to reduce disenrollment.
• Directs, monitors and/or contributes to special projects and other planning initiatives for retention reduction and improving member experience with Centralized Functions.
• Creates and presents leadership level presentations related to market, region, and Medicare performance on Retention and Disenrollment performance.
• Collaborates with Medicare teams and resources as needed to gather data, reports, and insights to make informed decisions related to daily activities.
• Researches, prioritizes, ensures appropriate course of action, as needed, in all business matters.

Education/Experience: 3+ years’ experience in the Medicare industry or experience in a functional role such as communications, project management, preferably where there was a high level of responsibility aligned to the Medicare business. Bachelor's degree or in lieu of education, demonstrated work experience and accomplishments applicable to the level, duties and scope of this role.

Travel: 10%

Pay Range: $68,700.00 - $123,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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