Medical Scheduling Supervisor - Remote, CA, USA
At WelbeHealth, we are on a mission to bring the PACE Program (Program of All-Inclusive Care of the Elderly) to more underserved seniors in our each of communities in California and beyond. The PACE care model ensures our most vulnerable seniors are able to age well & independently with the wrap-around support of our interdisciplinary care team. Our core values and participant focus lead the way no matter what.
Alongside the leadership team of the Welbe Advocate Hub (Call Center), the Medical Scheduling Supervisor helps oversee call center operations (outbound calls) to provide exceptional customer service to our participants. The Medical Scheduling Supervisor focuses on oversight of daily operations of their assigned functional area of responsibility within the department and guides the mentorship and workflow of team members.
This is primarily a remote position that does require a candidate local to California. Travel to our markets are likely a few days per month for team meetings & training sessions.
Essential Job Duties:
- Hire, train, and develop new and existing team members within our call center department on the Outbound team.
- Ensure a highly effective scheduling function that enables us to provide timely & transformative all-inclusive healthcare to participants in our PACE care program.
- Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures as it relates to our customer service function.
- Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
- Prepare reports and evaluate data to improve processes and monitor team performance
Job Requirements:
- Minimum two (2) years of supervisory-level experience within a call center environment, preferably in an outbound call center …
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Regions Countries Benefits/Perks12 holidays 12 holidays observed annually 17 days PTO 401(k) match Additional benefits Advancement opportunities Competitive total rewards package COVID-19 vaccination policy Equity Healthcare coverage Medical, Dental & Vision Insurance Medical Insurance Medical insurance coverage Remote work flexibility Sick time Work-life balance
SkillsCustomer service Healthcare Industry Knowledge Process Improvement Supervision Training
Tasks- Process Improvement
2 years
Certifications RestrictionsCOVID-19 Vaccination Policy
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9