Medical Assistant, Care Coordination

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Medical Assistant (MA), Care Coordination plays an integral role in ensuring superior care of members treated through Teladoc. The MA will apply professional knowledge and clinical skill in supporting Teladoc members and the interdisciplinary care team for post-visit or post-hospitalization support. Through communication with both internal and external parties, the MA contributes to products and services that relate to the delivery of high-quality and cost-effective virtual care to Teladoc Health patients.

Essential Duties and Responsibilities

Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc in a professional and courteous manner through a variety of communication channels including written, telephone, and video. (50%)

Manage daily assignment to meet department-specific performance metrics by applying professional knowledge to support the Care Coordination team for any care management needs (post-visit or post-hospitalization) which may include: (50%)

• Scheduling internal and external appointments
• Process referrals and prior authorizations in a timely, thorough manner for members
• Medical records collection form external facilities
• Coordination of services and/or equipment for members’ home use
• Obtaining and documenting members’ medical history and biometric screening data
• Transfer of information to the Electronic Health Record (EHR)
• Identifying and communicating community resources and preventative health opportunities to members
• Maintain detailed and accurate case documentation in the electronic health record
• Maintain confidentiality and adhere to all applicable regulations, including HIPAA.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Qualifications Preferred for Position

• Virtual work experience with video conferencing
• Ability to work independently and as part of a high performing team
• Ability to receive work instruction and maintain department productivity standards
• Exceptional customer service skills
• Excellent written and verbal communications skills
• Strong time management and organizational skills, with ability to effectively manage multiple, competing priorities
• Possess high degree of computer literacy and ability to manage multiple systems, including Microsoft software and video calls.
• Ability to learn new procedures and adapt to changes in working environment
• Ability to thrive in fast-paced work environment in a growing company
• …