Marketing Operations Specialist

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We have an exciting role open on the Marketing Operations team! The Marketing Operations Specialist plays a key role in supporting and enhancing Ferguson's marketing operations. This role will lead projects spanning multiple teams as well as handle work planning and resource allocation processes for multiple teams. In addition, they will assist in streamlining processes and ensuring consistency across cross-department initiatives by developing project templates, standard operating procedures (SOPs), and standardized workflows for others to use.

This role demands strong project management skills, excellent communication abilities, attention to detail, and proficiency in tools like Airtable and Adobe Workfront to optimize workflows and collaboration. Prior experience with Agile methodologies will be highly valuable in this role.

Location:

This role is approved to be either Remote within the United States or Hybrid in Newport News VA, in accordance with company policy.

Responsibilities:

• Help develop and maintain project templates, SOPs, and workflows to promote consistency and streamline marketing processes.

• Assist in the implementation of new processes and workflows aimed at improving operational efficiency and cross-functional collaboration across the department.

• Generate and share marketing work management reports, contributing to dashboards that track project progress and outcomes and assist with resource balancing and allocation.

• Collaborate with cross-functional teams to support the execution and coordination of marketing operations, driving process improvements and operational effectiveness.

• Lead various marketing operations projects, ensuring efficient planning, execution, and timely delivery of initiatives across teams.

• Support email automated program management, coordinating the execution of complex email automation campaigns.

• Help handle Scrum/Sprint planning, ensuring on-time project launches and accurate content delivery.

• Oversee email A/B testing projects, running ~45 tests per year to drive continuous improvement in email performance.

Qualifications:

• Bachelor’s degree in Marketing or a similar field.

• 3+ years of experience in marketing operations or project management.

• Proficiency in project management tools, namely Airtable being the main tool you will utilize and Workfront to assist with tracking, managing tasks, and ensuring accountability across projects.

• Internal associates with process workflow and project management experience highly considered.

• Proven track record in developing and improving workflows and processes.

• Strong communication skills for managing expectations, fostering collaboration, and building relationships with partners.

• Excellent organizational skills, with an emphasis on prioritizing tasks, maintaining attention to detail, and ensuring timely project delivery.

• Experience working in fast-paced, dynamic environments, handling multiple projects with competing deadlines.

• Experience with Agile methodologies is highly preferred.

• Relevant certifications (e.g., PMP, Certified ScrumMaster) are advantageous.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information