Marketing Operations Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is seeking a dynamic and experienced Marketing Operations Manager to join our growing team! This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations. This role is crucial in driving our marketing strategy, enhancing our lead generation efforts, and supporting overall business growth. This candidate will have a healthy balance of operations, project management, technical, and analytical experience to design and implement innovative processes and solutions that unlock promising results for our marketing efforts. You will accomplish this by closely partnering with key stakeholders/ teams, while coordinating with cross-functional teams to ensure all aspects of each project are compatible and executed efficiently. If you are passionate about marketing operations and want to join a team that is transforming customer communication, we'd love to hear from you!

We are only able to hire in the following states: AZ, CO, CT, FL, IL, MO, NV, NJ, NY, NC, OR, TX, WA, TN.

What will you be doing?

• Evolve our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution

• Ensure all programs Marketing Ops are delivered on time, within scope, and …