Market Operations Analyst 9:00pm-6:00amET (12:00am-9:00amPT) (US Remote)

MEMX is searching for a Market Operations Analyst. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team will be point in identifying and mitigating operational risks and attending to Members requests. Clear and constant communication across many different internal and external departments will be necessary.  

MEMX currently has a U.S. presence in these states: California, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, & South Carolina.  

*If you live outside of the above states, please list in your application and our team will evaluate.  

International applicants are encouraged to apply should the shift align with their workday.  

What You’ll Do 

• Answering phone calls, responding to e-mails and Jira tickets
• Investigating issues using internal/external tools 
• Liaising with other Market Operations Analysts and other internal/external groups to resolve issues 
• Ad-hoc project work as required 
• Certifications  

Requirements

• Ideal candidate would have trade desk or operations desk experience at a broker dealer or exchange (1-3 years)
• Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations 
• Experience supporting FIX and SBE Protocols  
• Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
• Must be confident working with real-time monitoring to identify issues and help solve problems
• Knowledge of U.S. Equity markets, market structure, and clearing
• Knowledge of U.S. Options markets a plus
• Willingness to obtain necessary licenses as directed by Compliance
• Desire to learn new things and be flexible in a quickly changing environment
• Ability to perform multiple tasks simultaneously in a complex operational setting
• Self-starter who can work independently  

Benefits

Members Exchange (MEMX) is a growing FinTech firm founded by a group of leaders in the world’s financial markets and is currently the fastest growing U.S. equities exchange. Our people are the foundation of our business, and we are committed to maintaining the culture we have set in motion. We take great pride in our selection process — and that starts with finding the right people. At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. 

• Fully Remote Workforce* 
• Health Care Plan (Medical, Dental & Vision) 
• Company Sponsored Retirement Plan  
• Unlimited PTO 
• Paid Family Leave 
• Short Term & Long Term Disability 
• Training & Development  
• Wellness Resources 

Pay Range 

$90,000 – 150,000 USD  

*Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. 

Equal Opportunity Statement   

MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.   

Diversity Inclusion Statement   

At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.