Manager - Vendor Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Vendor Manager is accountable to lead, guide, and direct the vendor aspects as it relates to the contractual agreements outlined in the Statement of Work [SOW]. This role is responsible for managing the relationship of the vendors and coordinating numerous tasks and projects that will drive overall performance. The Manager will have direct accountability for service level performance, and partner with other vendor management areas to support their designated areas of responsibility that aligns with the CVS Health model of customer and pharmacy satisfaction programs. The Manager must align and deliver on stakeholder and business performance. The Manager will participate in projects at the stakeholder level as assigned.

This role requires business operational acumen to communicate effectively with both internal and external operational teams. The Manager is expected to evolve and improve vendor processes including but not limited to reviewing or recommending innovative solutions that will impact our clients and members, strategic planning, analysis of data, and overall operational performance of key deliverables.

Required Qualifications

Bachelor’s Degree or equivalent work experience

6+ years Healthcare and/or PBM experience

4+ years C-level experience

1+ years Resource Planning Operations experience

1+ years of vendor volume and staff forecasting experience

Regular and reliable attendance

Colleague will be required to work mandatory overtime/extended work week when needed

Advanced computer skills – Visio Professional, Word, PowerPoint, Outlook, Excel, TEAMs, WebEx

Excellent communication skills, both written and verbal

Willingness to collaborate with CVS/Aetna/Vendor IT and Operational, plus the many teams involved internally and externally

Must be able to work independently with all levels and in every area of the Organization

** This position is remote and be located anywhere in the US**

Preferred …