Manager, Veeva Vault System Admin

Job Description Summary:

The Manager, Veeva Vault System Admin’s primary duty is to provide first level support for Veeva Vault applications. Candidates must have a solid understanding of Veeva Vault (any experience with QMS, QualityDocs, eTMF, RIM, Clinical, PromoMats, MedComms). These are power user types of roles, with some level of functional understanding of the implemented design, leveraging project and process support documentation and resources. Candidate must be self-directed, be a great team player, and have excellent communication skills to be considered for this role. Preference given to those candidates who have experience in life sciences or FDA regulated industries.

The Manager, Veeva Vault System Admin ensures adherence to relevant regulatory requirements (e.g. 21 CFR Part 11 / EU Annex 11) and company Standard Operating Procedures (SOPs) as appropriate.
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Job Description:

ESSENTIAL FUNCTIONS

Primary duties/responsibilities:

• Act as a Veeva Vault System Administrator:

  • Support of end user Incidents

  • Extensive knowledge of document management systems (document lifecycles, workflows, user access & permissions)

  • Knowledge of Veeva Vault Platform

  • Familiarity with any of the following:

    • Quality business processes, such as electronic document management systems, document lifecycles, and / or change control, CAPA, Audits/Inspections, Vendor Qualification, Deviation business processes

    • Clinical business processes, such as electronic Trial Master File (eTMF) and / or clinical trial management systems (CTMS)

    • Regulatory business processes, such as regulatory document workflows, submissions, applications and / or registrations

    • Promotional material

    • Medical material

  • Ad hoc data and document loads using Vault Loader and Vault File Manager as per business needs

  • Change Management processes and Good Documentation Practices

  • Vault Reporting capabilities

  • Veeva certifications desired

• Respond to requests for power user support and be available to address Tier 1 support (process support, master data, user access, user support and other non-technical issues)

• Ability to collaborate with end users and Veeva managed services to troubleshoot and test system configurations and enhancements.

• Maintain current knowledge base of solutions and work with Tier 2 and 3 support sustainment teams to facilitate technical break / fixes 

• Ability to prioritize and juggle multiple concurrent projects and day-to-day requests.

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

* Minimum level of education and years of relevant work experience.

• A Bachelor's degree in Computer Science, Information Systems or other related field and a minimum of 3 years in a pharmaceutical, biotechnology or other regulated environment OR equivalent experience and/or education.

* Special knowledge or skills needed and/or licenses or certificates required.

• 3+ years of relevant Veeva Vault System Administrator experience

• Advanced skill level with Microsoft Office, especially Excel, Word, PowerPoint, and Outlook

• Excellent verbal and written communication and training skills, and patience

• Ability to read, understand, and follow complex instructions

• People-oriented -- enjoys interacting with people and working on group projects

• Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.

• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines. 

• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects. 

* Travel requirements

• Up to 10% travel

Expected Base Salary Range:

$119,700 - $140,000. The base salary offered will be contingent on assessment of candidate education level, background, and experience relative to the requirements of the position they are being considered for, as well as review of internal equity.

In addition to base salary, PTC employees are also eligible for short- and long-term incentives. All eligible employees may also enroll in PTC’s medical, dental, vision, and retirement savings plans.

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EEO Statement:

PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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