Manager, Technical Writer - Capital One Software (Remote) - US Remote

Capital One has taken a bold journey to build a technology company while operating in a complex, highly regulated business. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale.

Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. Capital One Software is the Line of Business that supports Capital One’s imperative to make our software available to others. The Capital One Software team is exploring how these internal solutions across cloud, data, governance, and applications could serve the needs of other companies born or built in the cloud.

Capital One has been building cutting edge SaaS products, and now we are ready to release our own set of products externally.

Capital One Software is hiring a Manager, Technical Writer to support customer enablement for new and existing products. This candidate will be responsible for creating various customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS. The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.

Basic Qualifications:

• Bachelor’s degree or military experience.

• At least 5 years of technical writing experience.

• At least 1 year of experience with Markdown and Git 

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Preferred Qualifications:

• 1+ year experience working with topic-based authoring, specifically MadCap Flare, Confluence, and Hugo. 

• Ability to collaborate with developers to translate their content into easily understood documentation

• Experience writing in an Agile software development process

• Solid understanding of data management technologies …