Manager, Technical Talent

Description

Join Us And Make A Difference In The World
At Motor Services Hugo Stamp and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers—covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world.

Compensation:  $115,000.00 to $130,000.00 Yearly plus annual bonus
Travel: Up to 25%

Location:  This position can be fully remote.  

Benefits Include
Medical, Dental, Vision, Highly Competitive PTO Accrual, 10 Paid Holidays, Life Insurance, AD&D, Short/Long-Term Disability, 401K with Company Match, Pet Insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Referral Bonuses, and more.

Primary (Essential) Duties

• Manage technicians to ensure safe and efficient maintenance and repair processes. 
• Keep oversite of the master work schedule ensuring compatibility of qualifications and skillsets to perform work safely and professionally. 
• Assist with coordination of training efforts to ensure development of technicians. 
• Provide coaching and feedback to individual Service Technicians including performance reviews and opportunities for professional growth. 
• Manage work environment to maintain a positive culture, handle conflict situations effectively. 
• Ensure maintenance and repairs are performed efficiently, on time and on budget.  
• Maintain coverage including on-call schedule to ensure sufficient customer response capabilities.  
• Provide first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. 
• Monitor the status of open repairs with technicians, addresses issues that impact completion and invoicing of repairs timely.  
• Monitor and work towards goals and targets, KPI’s, set for the branch.  
• Work closely with sales teams to ensure timely execution of sales opportunities. Direct service team with determining answers to customer issues; resolve escalated customer issues
• Provide progress reports in order to improve service team satisfaction and efficiency
• Support service team in the field during overflow emergency situations
• Build relations with customers, manufacturing, distribution, and vendors
• Advocate service offerings and build customer loyalty
• Provide direct supervision for special projects to ensure proper execution of services
• Coordinate equipment rental projects (generators, load banks, etc.)
• Ensure service team adheres to training standards to include safety policies and procedures
• Resolve escalated personnel issues with the assistance of human resources
• Support developing a scalable process and ensure the service team adheres to it correctly
• Assist in the annual budget process by forecasting operating expenses
• Stay current on industry standards and any new innovations that can benefit the company

Requirements

Knowledge, Skills, and Abilities  

• Knowledge of generators, diesel and gaseous engines, controls, and systems  
• Strong communication and general office skills (MS Office, emails, typing, etc.) 
• Strong customer service and technical skills related to the service and distribution industry. Understanding of applicable codes, compliance, and regulatory standards. 
• Strong critical thinking and problem-solving skills, ability to manage complex service issues to successful outcome.  

Experience/Education Requirements

• High school diploma or general education degree (GED) 
• 5+ years’ experience in service department operations. 
• 3 to 5 years' experience supervising Technicians. 
• Key Performance Indicators 
• Safety 
• Technician Development & Retention 
• Revenue Goals, Labor Sales & Margin 
• Customer Satisfaction 

Other Requirements (travel, schedule, own tools, company car, etc.)

• At times there will be a need to work irregular hours and respond to after-hours emergency calls as needed. 
• Occasional travel to customers and other facilities. 

Work Environment & Physical Demands

• Lifting to 50 pounds. 
• The ability to stand for long periods and be comfortable with kneeling, stooping and working in cramped and uncomfortable positions is required. 
• Should be prepared to twist and turn the body often and must be open to working outdoors in various weather conditions. 
• Travel to worksites, customer locations as needed. 

All offers of employment are contingent upon the successful completion of a background check and drug screening.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a).

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.

Motor Services Hugo Stamp Inc & Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as 'protected veteran(s)') in regard to any position for which the employee or applicant for employment is qualified.

Motor Services Hugo Stamp Inc & Pacific Power Group, LLC will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.

'EEO/AA Employer/Vet/Disabled