Manager, System Operations - San Francisco, CA

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The Manager, System Operations holds a pivotal role within any tech-oriented organization. This role is essential for ensuring the smooth functioning of the systems that are the backbone of a company’s operations. By reporting directly to the Chief Technology Officer (CTO), this position not only highlights its importance but also emphasizes the strategic significance of system stability and reliability in the broader technological framework of the company.

This is a full time position, the salary range for this role is $150,000 - $180,000 plus bonus, depending on level of experience and geographic location.

You’re excited about this opportunity because you will...

• Work with a diverse group of people from a wide variety of backgrounds that value inclusion and openness
• Hold yourself and others accountable to spending that extra 10% on a project to deliver great documentation in addition to the functionality itself
• Relish working with your team and cross-functionally with members from other teams to both prevent and solve problems that impact our patients
• Be a peer leader and expert on our cloud-based infrastructure platform that powers Carrum Health and take it to the next level of maturity while keeping it dead simple
• Secure everything we do and keep it as a driving force behind how you think with a desire to do even more to improve our systems
• Have a direct impact on the technical direction and product roadmap of the company.
• Take ownership of the code you develop and release your work product frequently into the production environment
• Write great documentation so that others know how to best utilize the components you build and to remind your future self
• Channel your inner product manager through well-written stories to inform our backlog and create great products

We’re excited about you because…

• 5+ years of experience working with cloud infrastructure, CI/CD pipelines, and/or site reliability engineering
• 2+ years of experience working with container orchestration tools (e.g. ECS, EKS) as well as the supporting deployment models and monitoring/observability of them
• You have a natural understanding of what DevOps is with deep experience with Terraform, Ansible, or other configuration management tools
• Experienced in designing monitoring solutions around cloud infrastructure management
• A passion for working with Engineering teams to help them to identify where and when problems can be solved with cloud infrastructure and pipeline automation
• You are motivated by identifying and prioritizing problems as much as you are solving them and you are comfortable sharing your recommendations with team members and leaders
• You have exposure to Heroku and previously scaled platforms on AWS with a good understanding of networking and architectures
• Your previous platforms have good uptime and don’t require the CEO to call us to tell us everything is down with monitoring tools like New Relic and CloudWatch
• You enjoy coaching up and learning from Engineering partners to help both sides to strike the right balance between resilience/maintainability and roadmap objectives
• You have interpersonal skills and are empathetic, courteous, and friendly
• You have experience in the healthcare space, or another highly-regulated industry (this will get us more than excited, TBH)
• You can adjust to a steady stream of crazy and changing requirements because a lot of the time we don’t really know what we are doing so we have to iterate
• Note that we left out all of the other nonsense and standard gibberish you see in every JD, so please tell us you read this far. You will get points for it. Seriously.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking. Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.