Manager, Specialty Services Implementation

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary:

As a Specialty Services Implementation Manager, you will play an integral role in implementing new service lines that improve the experience of LifeStance clinicians and patients across the country and further the mission of the organization. In this role, you will be a catalyst for the implementation of new service lines and their associated infrastructure, business process, and metrics to ensure success going forward. As a member of the Specialty Services Team, you will leverage your ability to influence stakeholders and will lead teams toward solving complex problems, working cross-functionally with other corporate teams, such as Digital, People, Finance, Clinical Leadership & Shared Services to drive streamlined processes and efficiencies in the new service line.  

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Compensation: $100,000 - 115,000/annually

Duties/Responsibilities:

• Drive the implementation of new service lines through a combination of direct involvement, partnership with the local operating team, and influence over internal stakeholder partners (shared services, corporate support, etc.).

  • Develop, document, and execute on a scalable, repeatable playbook for launching new national programs at the site level.

  • informed, engaged and educated on the initiative.

  • Share service line subject matter expertise to internal partners to convey the implementation needs and nuances specific to the service line.

  • Establish procedures and operational infrastructure, including establishing KPI metrics and other measures for on-going monitoring of the programs and their success.

  • Identify the training needs and inform the training content and implementation plan, collaborating with Training and Development on the creation and implementation of the training programs.

  • Manage the communication messaging, cadence and medium to key stakeholders

  • Provide guidance, support, and mentorship to internal stakeholders, addressing challenges and resolving issues as they arise.

• Support local leadership and other stakeholders in the initial service-line operations.

  • Collaborate with management to understand the on-going service line training or other operational needs

  • Identify and collaborate with stakeholders to reduce obstacles and improve the service line’s performance.

  • Collaborate with leaders to define the long-term KPIs, including operational and financial KPIs

  • Assess and analyze current business practices and procedures, identifying weaknesses and opportunities for enhancement.

• Manage the service line implementation and growth as multiple simultaneous complex projects, ensuring alignment with organizations goals and objectives.

  • Develop comprehensive project plans to drive changes and improvements in service line performance.

  • Liaise between departments to ensure effective flow of communication related to Specialty Services initiatives.

  • Track and synthesize project-oriented metrics, ensuring data driven insights support decision-making and project performance monitoring.

  • Provide feedback on stakeholders' project-related strengths and opportunities for further development and improvement. Motivate and engage project team members as opportunities arise to ensure commitment and overall project success.

  • Build relationships with Operations leaders across the business to understand their needs, improve processes, and develop initiatives that allow them to better service patients across the geographies they lead.

Required Skills/Abilities:

• Highly organized with strong attention to detail and accuracy.

• Strong stakeholder management and influence skills, with the ability to align diverse perspectives, drive consensus, and facilitate decision-making in complex environments.

• Excellent written and verbal communication skills and ability to handle sensitive and confidential information. 

• Demonstrated ability to quickly learn and synthesize new information, becoming a subject matter expert to drive informed decision-making and strategic insights.

• Microsoft Office experience; Excel skills (pivot tables, formulas, etc.), PowerPoint presentation skills.

• Familiarity with project management software and applications preferred.

Education and Experience:

• Bachelor’s Degree or equivalent experience required

• 5+ years of project and change management experience required. Demonstrated success in implementing initiatives as part of a management role may be considered in lieu of dedicated project management experience.

• Demonstrated experience collaborating with operational teams to design and implement programs that enhance clinical workflows and support patient care initiatives. Prior experience in a clinical setting is strongly preferred.

• Proven track record in managing in at least two of the following required: EHR systems, billing, coding, and compliance processes

In Office and Travel Requirements:

• Remote, with nominal travel required

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.