Manager, Solutions Engineers (Local Markets)

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

Flock Safety is transforming public safety and security by equipping law enforcement agencies and commercial organizations with AI-driven technology to deliver measurable outcomes—not just technology solutions. As we scale, we need a Manager of Solution Engineering to lead a team of high-performing Solution Engineers (SEs) and ensure customers see the tangible impact of Flock’s platform.

The Solution Engineering Manager plays a pivotal role in ensuring that every customer engagement is focused on aligning solutions to real-world outcomes—from reducing crime to improving investigative workflows. This role will require a deep understanding of customer priorities, a structured approach to technical sales, and the ability to develop SEs into trusted advisors. 

Some challenges you’ll tackle

• Lead a team of Solution Engineers, ensuring they are effectively aligning Flock’s platform to customer value and delivering impactful technical sales engagements.

• Guide the team in conducting thorough discovery sessions to identify customer pain points, success metrics, and business priorities.

• Ensure Solution Engineers develop and execute compelling demonstrations that align to real-world customer stories and use cases.

• Oversee the creation of Statements of Work (SOWs), Proof of Concept (POC) plans, and deployment plans, ensuring customers have a clear roadmap for implementation and success.

• Collaborate with Sales leadership to strategize and optimize presales team engagement in high-impact deals.

• Work cross-functionally with Product, Engineering, and Customer Success to ensure the SE team is positioned to support new releases and evolving customer needs.

• Manage the Solution Engineering team’s day-to-day operations, including workload balancing, deal support, and professional development.

• Track key performance metrics and provide regular coaching, training, and structured enablement for Solution Engineers to improve their effectiveness.

• Act as a key liaison between sales leadership and other internal teams, driving alignment on go-to-market strategies.

About You

• 5+ years of experience in technical presales or solution engineering, with a track record of leading customer-facing engagements.

• 2+ years of experience managing a Solution Engineering or Sales Engineering team, with direct coaching and development of team members.

• Strong ability to align technology solutions with customer value, ensuring the SE team leads with business impact rather than just product features.

• Experience designing and delivering technical demonstrations and presentations tailored to diverse customer stakeholders.

• Proven ability to guide teams in developing SOWs, POCs, and deployment plans that support smooth implementations.

• Ability to partner with Sales, Product, and Engineering to refine presales processes, improve solution positioning, and drive technical sales strategy.

• Self-starter mentality with a bias toward action, problem-solving, and continuous improvement.

• Excellent communication skills, with the ability to engage executive-level decision-makers and influence complex deals.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Complete training and gain proficiency in using internal operating systems and tooling.

The First 60 Days 

• Build relationships with Solutions Consultants and Solutions Engineers, as well as cross-functionally with Sales and Customer Success.

90 Days & Beyond 

• At this point, you’re the primary contact for the ICs on your team, and a key cross-functional partner, providing the best possible sales support. You’ll also begin to hire for your team.

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. 

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

In this role, you’ll receive a starting salary of $124,800 and a variable bonus of $31,200, as well as Flock Safety Stock Options. 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.