Manager, Software Engineering DevOps

Summary

Provide subject matter expertise for ongoing support of OCC’s custom applications and 3rd party infrastructure deployed on prem and AWS environments. 

Identify areas for improvement, allocate resources, and hire where appropriate to ensure successful support of these environments.

Primary Duties and Responsibilities

• Team Leadership: Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth.
• Translate middle and senior management directives into workable policies
• Monitor project status and take remedial action on projects behind schedule and/or over budget
• Run the incident and problem management process for non-production environments.
• Manage L1/L2 support for non-production and production environments
• Resolve complex support issues in production and non-production environments.
• Have an understanding of Cloud Native applications running on Kubernetes within AWS.
• Assist production support and development staff in debugging environment defects.
• Create procedural and troubleshooting documentation related to cloud native applications
• Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform
• Perform other duties as assigned.

Supervisory Responsibilities

• ·Direct work of staff and conduct appropriate personnel actions (hiring, promotions, terminations, etc.) when necessary
• ·Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues
• ·Prepare and conduct employee reviews as well as monitors progress to satisfy employee and management goals
• ·Promote employee development by conducting career-planning sessions and scheduling employee training classes, conferences and seminars 

• Ensure that proper funding is added to the department budget

Qualifications

• Excellent problem solving skills.
• Ability to work independently.
• Ability to multi-task and work with management to prioritize tasks.
• Demonstrate strong confidence in abilities and knowledge.
• Ability to work well in crisis situations.
• Ability to work under minimal supervision
• Flexibility to support team on call from 5 PM to 7 AM.
• Good written and oral communication skills.

Technical Skills

• Expert understanding of:
  • Scripting and coding
  • Network technologies
  • CI/CD tools such as Artifactory, Jenkins, and GIT
  • Cloud native applications, including Terraform experience.
  • Technologies used to support microservices.
  • Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation
  • Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes
  • Experience with Kafka MRC
  • Understanding of software development methodologies and Agile practices
  • Experience with middleware technologies
  • Excellent analytical and problem-solving skills, with the ability to troubleshoot and identify the root cause of …