Manager, Software Engineering - Billing

POSITION TITLE: Manager, Software Engineering

POSITION LOCATION:  Austin, TX, or Remote, USA

POSITION SUMMARY:

The Software Engineer Manager – Billing Services is a skilled, hands-on, and self-motivated Engineering Manager to lead a global software development team in our billing domain. This role is responsible for driving the design, development, and delivery of scalable billing solutions, while fostering a culture of collaboration, technical excellence, and continuous improvement.

ABOUT BILLING TEAM

• The Billing team at Natera plays a critical role in ensuring the company’s financial operations run smoothly. We support a complex ecosystem of software systems and serverless workflows that help facilitate our revenue processes.

• Over the years, we’ve developed an intricate choreography of services. Currently, we are focused on improving Billing workflows and redesigning interservice communication patterns to enhance resilience and throughput.

• Our goal is to reduce complexity, consolidate systems/data, and build a streamlined solution utilizing serverless workflows, moving towards a fully automated processing pipeline with minimal human intervention.

• If you're interested in gaining hands-on experience in rearchitecting complex microservice architectures and exploring the healthcare financial domain, we'd love to have you join us on this exciting journey..
   

RESPONSIBILITIES:

• Technical 

  • Participating in development alongside the team, including coding, reviewing, and debugging, while ensuring that technical decisions align with business objectives

  • Provide technical leadership to US-based and international software development engineers, ensuring on-time, on-budget delivery of high-quality software.

• Manage 

  • Work closely with the offshore Project Managers on various projects to balance team workload across projects, ensuring efficiency in resource allocation.

  • Identify project objectives, the scope of software deliverables, external dependencies, resources, risks, and framework for the project activities.

  • Facilitate collaboration and resolve issues, evaluate project performance, bring projects to delivery, and act on the lessons learned

• Nurture 

  • Conduct regular performance evaluations for team members, providing feedback to the offshores Project Managers to ensure accountability.

  • Guide team members’ career development, nurturing both their technical and interpersonal skills.

  • Provide individual performance feedback focused on recognition of achievement and opportunities for growth

  • Conduct 1:1s, performance evaluations, and more

• Collaborate 

  • Focus on building transparent and effective communication channels that align with business objectives

  • Oversee collaboration among cross-functional development teams, software quality engineers, and product managers

• Effect change 

  • Drive continuous improvement by providing feedback to management and initiating changes that optimize development processes, emphasizing quality, innovation, and efficient product delivery.

QUALIFICATIONS:

• BS or MS degree in Computer Science or equivalent experience

• 2+ years of proven track record of building and managing high performance engineering teams

• 5+ years of experience in software development using AWS Serverless Architecture, Node JS, or similar programming languages.

• Experience in and aptitude for leading remote teams

• Excellent verbal and written communication skills

• Strong analytical and problem-solving skills

• Passion for people management and mentorship

• Experience in health-care billing a strong plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven record of managing high-performing engineering teams, with a focus on driving impactful results.

• Willingness and ability to lead and collaborate with global teams across multiple time zones.

• Focus on recruiting, developing, and retaining strong, diverse, and inclusive talent.

• Strong experience in mentoring developers, fostering career growth, and providing technical and professional guidance.

• Expertise in Agile methodologies, with a focus on delivering high-quality, iterative solutions.

• Deep understanding of building highly scalable, cloud-native distributed systems.

• Hands-on experience with modern coding, design, and architectural patterns, including microservices, containerization (e.g., Docker, Kubernetes), and serverless architectures.

• Ability to collaborate cross-functionally and communicate effectively with direct reports, peers, stakeholders, and leadership.

• Proactive problem-solving approach, demonstrating initiative in addressing issues and driving creative, effective solutions.

• Strong work ethic, ability to perform under pressure, and maintain a positive, solution-focused attitude.

• Experience with cloud platforms (AWS, Azure, GCP) and CI/CD pipelines is highly desirable.

• Experience developing software in a regulated environment (e.g., healthcare, finance) is a plus.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$126,100—$157,600 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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