Manager, Site Reliability Engineering

NMI is seeking a Manager to lead a distributed team of highly skilled DevOps Engineers and Database Administrators within our Site Reliability Engineering (SRE) organization. This individual will be responsible for managing a team of professionals spread across various locations in the United States. The ideal candidate will have a strong technical background, exceptional leadership skills, and experience in managing remote teams in a fast-paced, high-availability environment.

The SRE team is responsible for the operation of all hardware and software within the production and SDLC environments. This consists of a global network connecting numerous colocation sites which must be highly available 24x7 with a minimal desired target of 99.99% availability. A successful leader in this position must be an avid player coach, with both deep technical knowledge to vet changes and direct their team, as well as the ability to grow, mentor, and amplify the skilled staff on their teams.

The Ideal Candidate

• Is a strategic thinker with a strong technical background and proven leadership experience.
• Is passionate about building and leading high-performing, distributed teams.
• Is committed to operational excellence and continuous improvement in a fast-paced environment.
• Is cost and risk conscious in all things, but with the ability to make strong, rapid decisions when required

Key Duties

Leadership and Team Management:

• Manage and mentor a distributed team of DevOps Engineers and Database Administrators.
• Foster a collaborative and high-performing team culture, ensuring team members are motivated, engaged, and working effectively towards common goals.
• Conduct regular performance reviews, provide feedback, and support the professional development of team members.

Strategic Planning and Execution:

• Develop and implement strategic plans to enhance the reliability, performance, and scalability of our infrastructure.
• Coordinate with cross-functional teams to align engineering efforts with business objectives and customer needs.
• Drive continuous improvement initiatives and promote best practices in DevOps and database management.

Project Management:

• Oversee the delivery of complex projects involving hardware, virtualization, observability, and cloud technologies.
• Assist team members in navigating priority of competing tasks to focus on high ROI and strategically important tasks first
• Ensure timely and efficient execution of projects, balancing priorities and managing resources effectively.
• Collaborate with product, software, and security teams to meet project requirements and deadlines.

Operational Excellence:

• Ensure the reliability and …