Manager, Revenue Operations - CRM System

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team.

The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Proven experience managing Salesforce CRM Platform
• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
• Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
• Strong personal accountability and personal alignment to Remote’s values

Key Responsibilities 

CRM Management

• Oversee the administration, configuration and optimisation of the Salesforce platform
• Develop and implement CRM policies, procedures, and best practices to support GTM goals
• …