Manager, REO Services -100% Remote

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See Yourself as a Manager, REO (Real Estate Owned) Services

Manager of REO (Real Estate Owned) Services is responsible for the day-to-day oversite of REO Services operations. The Manager of REO Services assists the Director and/or VP ensuring the direction, management, and performance of the REO Services team in production and knowledge of procedures and systems. They must be a hands-on manager with a working knowledge of all aspects of daily operations. Including being responsible for controlling costs to ensure maximum profitability and that budget goals are met. Ensures that the team is thoroughly trained in the REO services processes and handles escalated and difficult orders.

Primary Duties And Responsibilities:

• Responsible for the day-to day management of REO Services operations setting daily/weekly goals for the team to ensure the proper handling of all REO orders, QC, title curative, closing and all client inquires/escalations are successfully resolved while meeting all client Service Level Agreements (SLAs)

• Continuously monitor daily volume (WIP) to ensure orders are distributed properly among team members to operate the team at maximum efficiency to meet budgetary goals. Makes staff level recommendations to the Director and/or VP to address with Leadership and HR.

• Complete/Review title commitments and search reports for accuracy and ensure items are accounted for including, but not limited to, legal description, open mortgages, judgments, updated payoffs, taxes, HOA, etc.

• Complete/Review closing documents for accuracy and ensure all fees are listed and correct.

• Monthly and Daily reporting on Volume and Key Performance Indicators (KPI).

• Responsible for vendor management of third-party providers including training, reporting, …