Manager, Quality Assurance

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Teladoc Health, Inc. seeks Manager, Quality Assurance (Multiple Openings) at its facility located at 2 Manhattanville Rd, Purchase, NY 10577. Quality leader for all fulfillment and kitting operations at the Lewisville site. Work cross-functionally with our Operations, Product Development, Supply Chain, and Customer. Support teams to ensure and maintain high quality within our medical devices. Responsible for conducting all QC inspections (incoming inspections, in-process inspections, and final inspections), leading, and executing on site quality systems such as Change Control, CAPA, Nonconformances, and Deviations, and assessing onsite expansion opportunities with Operations and Supply Chain functions. Build and lead an onsite quality team while also leading projects to maintain and improve quality. Collaborate with all levels, building partnerships to further the refinement of short and long-term Quality objectives. Lead all aspects of quality assurance at the manufacturing site. Execute all QC inspections (incoming inspections, in-process inspections, and final inspections) for fulfillment and kitting operations. Work closely with Operations and Manufacturing Engineering to ensure high quality in manufacturing processes. Establish and maintain calibration, preventive maintenance, and validation programs. Oversee and execute CAPA and Nonconformance processes for Operations Quality. Partner with R&D and Design Quality teams as part of NPD launches, design changes, and design transfers Collaborate with Supplier Quality Engineering (SQE) on quality-related issues (e.g. SCARs) from suppliers Oversee and execute Material Review Board (MRB), including product disposition. Ensure robust processes are in place to detect nonconformances, including incoming inspection, in-process inspection, and final inspection. Assess risk in manufacturing processes using tools such as PFMEA. Provide leadership, guidance, and mentorship to direct reports, if applicable. Support customer complaint investigations, as required. Identify, measure, monitor, and improve (as necessary) Quality metrics. Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving Quality issues. Support internal and external audits. Contribute to company-wide initiatives and/or improvement projects. The role manages 1 Quality Assurance Specialist. REQS: This position requires a Bachelor of Science in Biomedical Engineering, Biotechnology, or foreign equivalent and 7 years of experience as a Quality Engineer, Quality Engineering Supervisor, Quality Manager, Quality Control Analyst or other occupation involving quality in the medical device industry. Additionally, the applicant must have employment experience with: (1) Quality Management Systems including: 21 CFR 820, ISO 13485 or ISO14971; (2) Statistical Process Control (SPC) methodology including Minitab; (3) Root cause analysis investigation and its associated tools (5Whys, fishbone diagram, Pareto analysis, or Fault Tree analysis); (4) Gage R & R studies; (5) Continuous Improvement tools (A3, Value Stream Mapping, Kaizen events or Gemba walks); and (6) Process validation including Installation Qualifications, Operational Qualifications and Performance Qualifications. Telecommuting: 100% Telecommuting. Rate of Pay: $150,280- $196,000 per year. Applicants who are interested in this position should apply by emailing resume to recruiting@teladoc.com, reference [Manager, Quality Assurance / 8123829_2024] or via www.teladochealth.com/careers.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.