Manager, Project Management

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

About our Project Management Office team: Flock Safety’s Project Management Office (PMO) is a service and learning organization created for the specific purpose of supporting Flock’s customer delivery objectives by establishing a foundation for consistent and disciplined project success throughout the organization. The PMO is charged with facilitating the planning and execution of Flock’s suite of products through clear communication and coordination with customers to meet their needs. They are the nucleus of the internal coordination between Flock’s diverse team of stakeholders to ensure the products are installed at the right place, with the right equipment, as quickly as possible. The Project Managers exemplify our core value, Do the Work, by providing customers with the incredible products Flock creates to Eliminate Crime quickly and with fantastic customer service throughout the customer’s journey. 

As a Manager, Project Management in the PMO you’ll be responsible for a team of Project Managers who are responsible for all facets of product installation after the sale is complete. You’re expected to initially be a player/coach and subsequently will manage your own book of business and projects. After building a foundation of knowledge, you will transition into a full-time coach leading your respective team. You will provide guidance, training, support, and mentorship for PMs while helping them grow and develop into top performing Project Managers within the organization. You will serve as an escalation point for cross-functional teams within Flock to prevent and eliminate roadblocks. 

• Maintain a portfolio of ~100-150+ customers and projects, each with their own unique permitting and product requirements, each at different phases of the customer journey.

• Develop staff of Project Managers (providing coaching, development opportunities, growth plans, etc.)

• Identify areas for process improvement and roll out new processes to improve PM efficiency and performance

• Lead and manage cross-functional teams and external partners to achieve project goals, while fostering collaboration, obtaining necessary buy-in, and keeping all internal and external stakeholders informed.

• Demonstrate agility and innovative thinking to swiftly identify and implement creative solutions for various project challenges and obstacles.

• Possess excellent communication skills, effectively managing customer experiences and resolving issues with a focus on de-escalation and customer satisfaction.

• Utilize data driven approaches, leveraging performance dashboards and analytics to track and monitor project performance, making data-backed decisions and recommendations. 

• Work closely with stakeholders to define the vision, scope, and delivery timelines for project deliverables.

• Optimize team processes, assist in project effectiveness work, and manage project reporting/KPI data.

• Allocate resources across projects and initiatives; partnering with other teams to effectively manage resource requests.

• Act as a strategic thought partner for teams across the company as an expert in the operations of our business.

• 6-8 years of operational and project management experience, including comprehensive experience collaborating across business units and customers.

• 3-5 years of people leadership experience, preferably in a project management setting - demonstrated ability to lead and manage a small team, providing guidance, support, and mentorship to drive individual and collective success.

• Ability to work strategically in a fast-paced, hyper growth environment, under tight deadlines, while managing multiple ongoing priorities

• Proficient in working cross-functionally to address complex projects to meet organization’s goals - understand the importance of communication and inclusion of appropriate stakeholders and can get the “right people in the room.”

• Exceptional customer service mindset, with a commitment to delivering high-quality service and ensuring customer satisfaction throughout the project lifecycle.

• Strong problem-solving and decision-making skills, with the ability to navigate complex situations and make sound judgments.

• Excellent organizational and time management abilities, capable of prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines.

• Demonstrated leadership qualities, including the ability to motivate and inspire your team, foster a positive work culture, and drive performance excellence.

• Actions are aligned with the organization's values. Judgment and character beyond reproach.

Preferred Qualifications

• PMP, Agile, Six Sigma or other Project & Change Management certifications (e.g. CAPM, PROSCI, etc.).

• Successful background managing a large portfolio of customer projects.

• Proficiency in Salesforce. Specifically managing cases and opportunities, internal communications, and building/analyzing reports.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day.

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

In this role, you’ll receive a starting salary between  $130,000 and $178,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.