Manager, Program Operations

Manager, Program Operations 
Location: US REMOTE (Michigan, Minnesota or Wisconsin)
 
Ready to make a difference?  

We are seeking a Manager, Program Operations for our Energy Efficiency division to manage program implementation work in the North Central Region. The Manager, Program Operations will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts. 
 
The Manager, Program Operations will work with the Senior Director of Program Operations and the Central Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. 

      
Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 
• Investment of the community: Donation matching, volunteer opportunities 
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 
• And many, many more (Ask your recruiter for more details!) 

 
What you will be doing: 
Manage program operations staff, including energy analysts, data analysts, project coordinators and operations managers.    
     

Direct the quality and performance of the team responsible for the following tasks: 

• Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review 
• Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meetings, and documenting action items 
• Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed 
• Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals 
• Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials 
• Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis 
• Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans  
• Coordination with IT and reporting team for prioritization of requests and projects 
• Maintaining business workflow documents and operations manuals 
• Manage program operations staff, including energy analysts, data analysts, project coordinators …