Manager, Processing

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Manager, Processing is responsible for the day-to-day operation of their assigned team of Operations professionals including oversight of assignments, career development, scheduling and coordination of training opportunities. Oversees quality, efficiency and performance of the Data Processing teams as well as the department’s overall contributions to the success of the company. The Manager, Processing oversees the workflow and procedures coming out of the Intake department and over to the Native Processing and Quality Assurance teams to ensure that the department is operating at maximum capacity with quality performance, continuous improvements and increased efficiencies that enable data to processed and provided as quickly and accurately as possible, with minimal delays or rework.

What will this person do?

• Lead the overall success of Data Processing through ownership of the department’s processes, procedures and employee performance
• Identify and implement procedural changes for improved workflow, quality and processes improvements to maximize system resources and efficiencies as applicable
• Develop and refine standardization and best practices around data management, processing and analysis 
• Provide technical leadership to the department and drive innovative solutions across the organization
• Develop solid teams, leaders and high performing shifts
• Drive continuous improvements to workflows and procedures to strengthen intake and processing efficiencies, decrease turnaround times, and improve and promote quality
• Partner with leaders across departments to work together on accomplishing common goals to drive success within the company
• Drive critical cross organizational change initiatives
• Maximize efficiencies through resource allocation, scheduling and staffing among teams and shifts
• Facilitate timely completion of day to day work by managing and coordinating the Processing queue
• Work across operational teams and with internal customers to properly prioritize tasks to best meet client needs and deadlines
• Capture, report out and drive change influenced by metrics and subject matter expertise
• Provide concise and relevant feedback to management concerning effectiveness of current practices, policies and methodologies
• Mentor and coach employees, through performance reviews, 1x1’s, issue follow-up/resolution and training
• Ensure that all company policies, procedures …