Manager, Practice Transformation Service Delivery- Island

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

THE JOB: Manager, Practice Support Service Delivery

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $90,640 - $113,300

Reporting to the Senior Manager, Practice Support Delivery the Manager, Practice Support Service Delivery works collaboratively within the PTmanagement team to ensure the delivery of high quality practice support services across the province. These services are dedicated to supporting improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Manager, Practice Support Service Delivery is responsible for the performance management of the Practice Improvement Coaches  

Working closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community, the Manager, Practice Support Service Delivery ensures practice support services are delivered in alignment with FPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks. The Manager, Practice Support Service Delivery ensures the successful implementation of practice support services and operational activities by their team and works closely with PT senior managers to raise and resolve issues and communicate primary care support needs.

WHAT SUCCESS LOOKS LIKE

Leading Through People (B):

• Works with team members to assess developmental needs and provide necessary support and expertise.
• Develops awareness of personal leadership style.
• Ability to identify situations needing attention and is confident stepping in as a mediator if needed.
• Informs team of the reasoning behind decision making to foster trust and stability within the team.

Leading Through Vision (B):

• Quickly immerses self in new ideas, supporting change initiatives by following new directions and providing appropriate information.
• Continuously asks for feedback and ideas on how to do a better job and tries new approaches.
• Sets and keeps team accountable for short, medium and long term team goals.
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Leading to Deliver (B):

• Encourages self-discipline within the team and detail-based decision making.
• Ability to identify processes within areas of responsibility to draft procedures that comply.
• Seeks guidance on aspects of processes that are out of immediate scope.
• Makes decisions based upon all relevant details and accepts responsibility for the effective delivery of service.
• Understands organizational and initiatives’ values, goals and strategies and how they align with and guide daily operations.

Leading With Drive (B):

• Exhibits drive and determinations to reach a desired outcome without getting discouraged.
• Assertive and forthright with data that supports their views, and ensures presentations and negotiations are based on sound business logic.
• Continuously measures results against agreed upon timelines and makes decisions in a timely manner.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A Bachelor’s, degree and/or recognized professional designation, and up to four years of progressive and related experience.
• Experience supervising and managing teams in complex systems and working collaboratively with senior and executive management.
• Demonstrated expertise with stakeholder relations and cross-organizational partnerships, especially related to helping diverse groups to develop and work together towards shared goals and improved collective impact
• Experience in managing a wide variety of projects simultaneously
• Experience with planning, evaluation, performance measurement, and change management strategies.
• Strong analytical skills and ability to solve problems with a high degree of tact and diplomacy
• Excellent written and verbal communication skills and proven ability to develop clear, concise and comprehensive communication and reports
• Superior consultation and meeting facilitation skills
• Capacity to self-manage a varied, flexible work schedule to meet the needs of participating physicians, while ensuring appropriate work-life balance and the need to meet project deadlines and deliverables. 
• Solid understanding of the BC healthcare system and demonstrated understanding of medical staff clinics and practices. Knowledge of Doctors of BC and its associated programs is an asset.   
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook.
• Must be willing to travel within the province.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.