Manager, People Operations

About us

Pomelo Care is a multi-disciplinary team of clinicians, engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Responsibilities 

As Manager, People Operations, you will be responsible for building people processes critical to supporting the fast-paced growth of the company and fostering its ability to scale. This role will partner directly with the Head of People on people initiatives including HR compliance, onboarding/offboarding, and administration of compensation changes, benefits and leaves. You will have a front-row seat to how we establish our organization, culture, and people processes. 

In this role you will:

• Manage all people operations functions, including but not limited to benefit and compensation administration, HRIS management and employee data, payroll, onboarding/offboarding, leave management, etc.
• Maintain compliance with local, state, and federal employment law and regulations and update policies/procedures as required. 
• Manage and develop the benefit program and strategy, designing a competitive program for employees.
• Use HR metrics to develop clear insights and recommendations to stakeholders.
• Contribute to and support with broader people projects spanning culture, DEI, retention, training, and performance management. 
• Be a steward of Pomelo’s culture, implementing virtual team engagement and other best-practices to promote an inclusive, diverse, and equitable workplace. 
• Collect feedback to understand the needs of our employees and take ownership of identifying and implementing solutions. 
• Identify and drive opportunities for continuous improvement that simplifies people processes and policies as the organization scales.

Who you are

• 3+ years of People Operations experience working with high-growth teams
• Significant experience in benefits administration, systems administration, compensation and related HR-process functions
• Strong handle on compliance and best practices in the space
• Comfortable with ambiguity and excited to build things from scratch
• Strong operational thinker, with a knack for solving problems and building solutions
• Proven experience developing partnerships across all levels of the organization, particularly during periods of significant growth
• …