Manager, Payment Operations

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Troy, MI, Franklin, TN, Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

The Manager of Operations Support is a fast learning, strong people leader, with excellent communication skills who is responsible for a team of Partner Quality Specialists. Core functions include leading and directing the work of the Partner Operations team, acting as a point of escalation, and ensuring the team is maintaining compliance with governmental regulations, internal guidelines, and payment network rules.

What You Will Do:

• Manages a team of Partner Quality Specialists by providing guidance, support, and direction to team members to ensure the achievement of departmental objectives.
• Interview, hire, onboard, lead, and maximize team performance by monitoring progress toward goals.
• Completes performance management by monitoring and evaluating team performance, providing regular feedback and coaching to enhance team productivity and effectiveness, and address any performance issues as they occur.
• Perform routine quality review of the staff’s work to ensure processes are being followed and coach as necessary.
• Ensure adherence to company policies, procedures, guidelines, and regulatory requirements to maintain compliance and minimize risk.
• Manages the initial and on-going training of team members.
• Proactively identify opportunities for process improvement and efficiency gains, driving continuous improvement initiatives within the department.
• Implement and maintain efficient operational processes to streamline workflows and optimize resource utilization.
• Work closely with various departments and teams to facilitate cross-functional initiatives, projects, and processes.
• Foster a collaborative work environment by promoting teamwork, communication, and knowledge sharing across departments.
• Cross functional collaboration …