Manager, Outreach Engagement

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

THE ROLE:

The Manager of Outreach Engagement oversees the daily operations of the Community Supports Division's Outreach Engagement team (SDR Team). This role is responsible for optimizing outreach strategies, lead management, and conversion workflows to align with sales goals. The Manager will coach and develop team members, track performance metrics, and implement process improvements to drive success. Additionally, this role collaborates with cross-functional teams to ensure seamless sales operations and a positive team culture.

Primary Responsibilities

• Recruit, train, and develop the SDR team, providing real-time coaching to enhance performance.
• Implement outreach strategies to drive lead generation and conversion.
• Oversee lead distribution to ensure efficient and equitable management.
• Set performance targets, monitor KPIs, and drive goal achievement.
• Support the team in handling objections and navigating complex scenarios.
• Analyze outreach performance and implement corrective action plans.
• Collaborate with marketing and sales teams to align outreach efforts with company objectives.
• Provide regular reports on outreach metrics and team performance.
• Foster a positive team culture through training and professional development.
• Ensure compliance with all legal and regulatory requirements

This is a remote position, but does come into the El Segundo office 1x per month. 

WHAT YOU BRING TO THE TABLE:

Skills

• Strong leadership abilities with a track record of exceeding goals.
• Experience managing B2C sales teams in high-volume environments.
• Expertise in implementing sales processes and workflow improvements.
• Hands-on experience with CRM software (Salesforce preferred) and Microsoft Excel.
• Strong analytical, problem-solving, and organizational skills.
• Ability to coach teams through objection handling and conversion strategies.
• Effective resource allocation and adaptability in multi-step sales processes.

Qualifications

• Bachelor’s degree in Business, Communication, or a related field (preferred).
• 3+ years of sales management experience in the healthcare industry.

WHAT WE BRING TO THE TABLE:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).