Manager, Optimization & Platform Initiatives

Job title: Manager, Optimization & Platform Initiatives 

Reports to: Senior Director of Platform Initiatives & Operations

Department: Payment Operations  

Location: Remote or New York (Hybrid)

Grade: 19

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: As the Senior Manager of Optimization at Priority you will play a critical role in optimizing our operational processes and vendor relationships through data-driven decision-making. You will work closely with Leadership, Operations, Data and Product Teams to oversee our operational KPIs and ensure vendor optimization, monitoring and oversight to support strategic initiatives.

Responsibilities: 

• Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.

• Work with stakeholders across teams (e.g., Operations, Finance, Product) to understand vendor performance and provide actionable insights to support decision-making.

• Develop and maintain dashboards and reports that track key performance indicators (KPIs) related to operational efficiency and costs.

• Build and automate core platform monitoring and oversight pipelines to ensure timely and accurate data collection from multiple sources.

• Perform ad-hoc analysis to support business initiatives, including cost analysis, process optimization, and operational forecasting.

• Ensure data integrity by identifying, troubleshooting, and resolving data discrepancies across various systems.

• Collaborate with Product and Engineering Teams to improve methods and processes.

• Monitor and improve operational KPIs, using data insights to drive continuous improvement.

• Assist in the development and documentation of operational standards, policies, and best practices.

• Create and deliver presentations on key findings and trends to senior leadership, providing actionable recommendations.

• Support automation and scalability efforts to handle increasing volumes and complexity.

MINIMUM REQUIREMENTS:

• Proven experience (5-8 years) in a data analyst role, preferably within the fintech or financial services industry.

• Strong proficiency in Excel; experience with SQL, Python and other data analysis tools is a plus.

• Experience with data visualization tools such as Tableau, Looker or similar.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Ability to work independently and manage multiple projects in a fast-paced environment.

• Experience working in cross-functional teams and collaborating with non-technical stakeholders.

Compensation and Benefits:

• Compensation range: $124,000 - $155,000

• End of Year Discretionary Bonus  

• Unlimited PTO after year 1 (3 weeks to start)

• Medical, Dental & Vision

• 401k Match

• Education Expense Reimbursement

• Gym Membership Reimbursement

• HSA and FSA 

• Employee assistance program (EAP)

 Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.