Manager of Residential Experience - Employee Housing

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Manager of Residential Experience is accountable for the Housing Residential Experience strategy throughout the housing enterprise portfolio driven by a wellness philosophy focused on programming, health & safety, DE&I, communications, trainings & development initiatives.  The Housing Residential Experience is a key driver of the Employee Housing strategy and vision to provide an Experience of a Lifetime – which includes creating a safe, inclusive, vibrant and affordable housing environment for our employees living in the Employee Housing portfolio.   This individual will influence, lead and partner with multiple internal and external stakeholders at all levels, including business leaders, employees, vendors and community resources.

Job Specifications:

• Outlet: Corporate, Remote
• Expected Pay Range: $75,000- $85,000 + annual bonus 
• Shift & Schedule Availability: Full Time / Year Round
• Skill Level: Advanced

Job Responsibilities:

• Oversee and drive the Residential Experience strategy focused on effective communications, health & safety, inclusive communities, crisis response, conflict resolution, assessments, housing accommodations and policy/legal compliance
• Lead a high performing Residential Experience Team focused on value creation, resident engagement a, delivering results, and supporting long-term organizational goals aligned to wellness and employee engagement and development.
• Responsible for the project management of Housing departmental initiatives through process creation, data collection, trend identification and reporting: such as programming KPIs, budget tracking, system processes and policy compliance
• Design and implement the Employee Housing Residential Programming Model based upon data-driven best practices to enhance community engagement and education aligned with enterprise-wide wellness values and strategy
• Responsible for the onboarding, training and development framework and implementation for Housing department team members
• Serve as Crisis Response Administrator (remotely) for escalated housing situations ensuring complete case management, such as: process administration, case consultations, including coaching for housing wellness team members on Housing Wellness team through action items up to case closure and resolution
• Manage complex internal relationships and ensure clear communications with stakeholders including Vail Resorts Wellness team, Legal Teams, Employee Relations, Resort Leaders, Local Regional Housing teams, VR Leadership, HRBPs and other HR partners

Job Requirements:

• University/College Degree Required; master's degree in a Behavioral Health field or Higher Education Administration preferred
• 3+ years’ housing experience, including Crisis Response/Management and Residential Programming
• Experience with Project Management; PMP preferred
• Experience with training facilitation and curriculum development of programs
• HR Experience preferred – including Employee Relations, Accommodations, Policy Compliance, Health & Safety
• 3+ years’ experience of directly managing employees at a supervisory level
• Experience working with remote teams preferred
• Proficient computer skills, especially Excel, Teams, and PowerPoint
• Proficient working in databases
• English strong written and verbal mandatory  
• Proven capability in data management and/or data analysis
• Experience/Background in Wellness & Mental Health
• Ability to align key stakeholders around a vision and to make timely recommendations based on insight, data, and influence
• Experience with StarRez Housing preferred

The expected Total Compensation for this role is $76,000 - $85,000 + annual bonus. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  507035
Reference Date: 02/18/2025 
Job Code Function: EEH