Manager of Operations

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Manager of Operations supports the Admissions Department by managing internal and cross-departmental operational initiatives and coordinating efforts among various stakeholders across the organization. This role is essential for supporting daily operations and enhancing efficiency within the department.

What You’ll Do: 

1. Project Management: Organize and lead operational initiatives within the Admissions Department ensuring timely project completion.
2. Compliance / TCPA: Represent the Admissions Department in Telephone Consumer Protection Act (TCPA) and other compliance-oriented meetings to provide insight into the Admissions department’s operations, identify solutions, and communicate requirements back to the Admissions department.
3. Department Representation: Represent the Admissions Department in cross-departmental meetings to foster informed decision-making, collaboration, and strong partnerships.
4. Culture of Excellence: Develop and oversee execution of initiatives to enhance Admissions departmental culture, including team page updates, department communications, team member feedback, and meetings.
5. Department Operations Communication: Coordinate and approve department communications related to operations and deployments across necessary channels.
6. Operational Support: Serve as the primary contact within the operations team, optimizing, supporting, and resolving team escalations as needed.
7. Business Testing: Support testing, communication, and deployments of key software within Admissions Department.
8. Perform other duties as assigned.

Career Level Expectations:

• Senior role that applies advanced knowledge of job area (typically obtained through post-secondary education and work experience).
• Manages projects/processes, works independently with limited supervision.
• Coaches and reviews the work of proficient and entry-level professionals.
• Handles difficult and complex problems.
• …