Manager of Imaging Technical Services

Overall Responsibility:

Provide service management and support to field service staff and customers while ensuring profitability. Develop, document and implement field service policies, processes, and training programs for field service engineers.

Key Areas:

• Field Service Management:
  • Provide service management of field operations while ensuring the profitability of the service business. 
  • Communicate with customers regarding technical and service related issues.
  • Actively solicit new and existing customers to increase sales revenues.
  • Coordinate with Customer Service Team on service issues and scheduling.
  • Coordinate with the Sales Team on service delivery planning to customers and potential customers and provide consultation and guidance on services and presentations to customers. 
  • Travel to field, sales conferences and customer sites when required.
  • Ensure timely and accurate delivery and recording of service reports.

• H/R and Employee Development:
  • Develop and provide guidance regarding goals, progress and annual performance reviews for each Field Service Engineer.
  • Work with the Technical Team on development and delivery of service programs and training programs.
  • Process required documentation and advice for H/R related matters.
  • Assist with employee placement, planning and hiring processes.
  • Assist in the development of company procedures and training manuals for Service employees.

• Financial Responsibilities:
  • Review service contracts and service events and communicate with Controller to ensure timely and accurate billing of all service.
  • Participate in collection efforts with outstanding customer accounts. 
  • Work with Controller to monitor and enforce Field Service adherence of travel expense reporting and policies.
  • Assist in bonus calculation and salary reviews for Field Service personnel.
  • General reporting and budget related activities.

• Special Projects;
  • Assist with all special projects as needed.

Qualifications:

• Strong sense of team building and customer service
• Leadership skills
• Solid technical background in MRI and CT service
• Ability to multi-task, prioritize and manage time well
• Ability to accept responsibility and to make decisions
• Excellent organizational and communication skills
• Proficient in Microsoft Office
• Minimum of 25% travel required
• Good driving record

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged …