Manager of Client Services

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1® is a publicly-traded organization with employees throughout the US and international locations. 

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patients and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. 

As our Customer Success Manager (CSM) will serve as one of the primary points of contact for all day-to-day activities within the Client Services Team. The CSM will be responsible for establishing a solid and trusted relationship with assigned clients and managing any assigned client relationships. This person will be responsible for providing information and feedback to the operational team as needed in order to safeguard client satisfaction and retention.

To thrive in this role, you must have experience with RCM, have advanced Excel knowledge, and we comfortable working with C-Suite clients.

Responsibilities:

• Client Relationship/Management: 40%
• Client Business Reviews and Meetings: 20%
• Collaborates with other R1 functions: 35%
• Document the customer experience in CRM: 5%
• Works collaboratively across functions to ensure operational excellence and client satisfaction related to practice management services, accounts receivable, coding, and all related services.
• Ensures mutual understanding of goals, objectives and action plans related to client’s revenue and book of business.
• Participate in the contracting and contract renewal process.

Required Qualifications:

• 3+ years of experience in client services, sales or consulting with clients.
• 3+ years of Revenue Cycle Management (RCM) experience.
• Advanced Excel experience: creating pivot tables, formula calculations, etc.
• Power BI experience and Cerner Soultion knowledge is a plus.

For this US-based position, the base pay range is $75,504.00 - $134,521.77 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate …